Thread regarding T-Mobile layoffs

@a5 if anything it was just the greed to automate the business not dei. If anything anyone who was been with the company with a title was there before it was hot to get a job worth a damn thru dei rulings if it was happening in tmo corporate in the first place. Can’t go right with a company that I can’t walk in & just get my phone without a rep having me do the whole damn job myself on an app & changes my promos for the premium plan I got 4 years ago to dirt & tells me I gotta go to $105 plan for one line to get $830 off my phone without trade in for a two year old iPhone. SMH

This all makes sense considering that when I walk into the T-Mobile store today, the Rep won’t even help me. They asked me if I have the T-Mobile app downloaded on my phone and just have me order everything through the app. I could’ve just done that from at home and then I was told that that is just the way their business is going that’s sad because I know these reps work off commission and if I could just order the stuff at home off my phone because I know how to do it now from the Rep what purpose would I have to go to the store so looks like they’ll probably be more layoffs coming soon.

Completely different carrier than the carrier I transferred to from AT&T seven or eight years ago. Also their deals are even a deal unless you’re on their highest plan. Doing the Mathew pretty much just pay the high rate plan price or pay for the phone and it’s nearly the same if not in more times more going towards the right plant change because you can’t go back and some of these older plans somehow my understanding.

Greedy CEO’s are a huge problem with many large companies. I’ve worked with 2 of them.
They treat employees as if they are ignorant and continue to demand more work with no more time . It’s a huge problem. These business should return the focus back to the consumers who purchase their goods and/or services. These business plans often create a toxic workplace environment.

I went to Sprint, due to a bad break up with Verizon wireless. They had an employee who, decided I would have to pay my phone bill not once the last month with Verizon but 2 payments, totaling over $120. Sprint has been very good to me, T-Mobile has been good to me. I would like to, "Thank Sprint/T-Mobile," for the effort of how their employees helped me.

I Loved my T mobile…. Now we are back to the inferior brand SPRINT???

I have been a T mobil customer for over 23 years. Even when they had cr-ppy coverage I kept them because they had stellar customer service. I have noticed a downgrade in customer service and if it gets any worse for the first time in my life I'll have to start shopping for a new cell provider... They need to get back to customer centricity and stellar service it will make them more money than high pressure sales tactics every day of the week. One last thing. Their customer service AI is fu---n terrible, THE absolute WORST. I hate it. It makes me yell at my phone every single time. I used to have a 4 digit customer number but the AI was unable to accept it and I got changed to, I wanna say, a 16 digit number I cannot even begin to remember

”TMUS India Private Limited is a subsidiary of T-Mobile US, Inc. and operates as TMUS Global Solutions.”

https://talent500.com/t-mobile/careers/india/

Leadership is gone to worst level , resource cut is seen everywhere . Don't have trust in ceo , they have started offshore and hiring aggressively over there . My team is down to 1 person onshore and rest offshore tmus global solutions gcc .

@OP and @h7 (Farmers Insurance Person), it seems that working at a ”for-profit” company might not be the best fit for you. Perhaps, a ”non-profit” might be a better match. Below are some links that may help with your search for the perfect job.

https://topworkplaces.com/award/nonprofit/2024/

https://www.fastcompany.com/91269873/not-profit-most-innovative-companies-2025

https://nonprofitnewsfeed.com/resource/top-100-nonprofits/

https://cividata.org/en/us/

https://www.thelayoff.com/farmers

If prices go up they'll be losing customers

That sounds jist like Farmers insurance, significant layoffs, adding the workload to the remaining staff with demands for production. Then outsourcing work to less expensive sources and hiring a tram in Mexico to write estimates.

@cg The sprint leases you are talking about were actually owned by a 3rd party, not Sprint. We didn't have the right to "forgive" them, the terms were signed with the 3rd party.

It was a paper company that only handled phone leases primarily owned by Softbank. It was a way for Softbank to add more money into the company without increasing their stock ownership % above a breakpoint that required them to buy out all of the remaining stock.

If we had any issues with the Leases we had to go through a very specific team called the "Shared Services Command Center".

I recall several opportunities of bake offs between vendor choices and just because legacy Sprint VP, director, or manager was in charge they would choose their biased vendor option as a dig to legacy T-Mobile, even if the vendor was terrible. Now those legacy employees are long gone but their poor choices have resulted in awful service contracts and neglect. Reap what you sow.

@by Your comment didn't age very well

@by that didnt age well seeing as the CEO just said he's stepping down as of Nov 1st to take a different position.

DE&I was just rebranded - not at all eliminated. All ERG's, support team, events, and initiatives that made TMO's DE&I truly unique are very much still in play.

And at some point, if you didn't know AI was going to come into play, you weren't paying attention. Long before recent years of full-on AI implementation, at any company. Who builds cars - robots? These types of replacements have been happening for decades; it's up to each of to stay relevant and growing.

Lmao there was no campaign to contact those customers (why would they move it to the T-Mobile stack when transferring their accounts from Sprint? Why not close them out on the Sprint stack before transferring... they could have!)

Good attempt at cope though

@cg You left out the part that T-Mobile contacted those customers repeatedly to move off that plan and customers continued to take inaction. Move on.

Before I was laid off in 2024, I saw several escalations from Spring customers having issues with their leases (issues were happening after switching to the T-Mobile stack but also some issues were having on the Sprint stack). Unlike T-Mobiles JUMP lease program that automatically ends after 18 months and simply charges customers a lump sum to pay off the phone if they take no action to turn-in their lease after 18 months, the Sprint lease plan just charges customers.... INDEFINITELY!

That means there was a huge customer base paying a monthly charge for leases who had paid OVER what the phone was worth, sometimes upwards in the thousands of dollars in extra charges.

When I made a case to simply close out these leases when they switched to the T-Mobile stack so it mirrors the JUMP! experience, they said NO - THAT IT MAKES TOO MUCH MONEY

They went as far to CREATE A CHARGE ON THE TMOBILE STACK EVEN THOUGH SPRINT LEASES COULD NOT CARRY OVER!

The only way customers can remove the charge was by calling and asking. Basically they wanted to charge them for a lease that probably ended YEARS ago for as a long as possible without the customer noticing.

THAT is when I knew we were no longer T-Mobile and had turned into Sprint. We were no longer about doing what was right for both the customer employee and owner. No balance of CEO. No long-term sustainability.

This is wrong. Current CEO has done a great job and will be here for another five years at least.

@av don’t think anyone wants to see what goes on inside that sick head of yours

this is not the ceo. or even the ceo before him. It is deep and real deep. india needs to fight china in a real land war. If not the whole usa comapnies and the whole europe companeisk will go bankrupt. FORGET about USA. it is global. We are talking global. India can'sit on its as...s... and do nothing. It must like confront china. better ealier than later. If things are to change in funding.....india must get straight iinto china with all the power it can muster. The whole palnet will fund it. yah yah....

@OP You're correct with everything except DEI. It was the adoption of DEI by Sievert that caused everything to collapse.