Thread regarding T-Mobile layoffs

It was mostly white older men they let go

@1yn
Let’s be real,  the Michigan market’s a straight mess right now. toxic senior managers in T-Mobile for Business still sittin’ in their chairs like they untouchable. New management: please No more focus on those blonde-hair “favorites.” They built this whole disaster and now they’re bein’ protected by other so-called leaders who ain’t got one ounce of ethics or morals.

What they did is wild, we lost a ton of good, talented people just ‘cause they wouldn’t kiss hands or play politics. The toxicity’s at an all-time high. These senior managers don’t even know the basics of the telecom business. They ain’t leadin’, they just buildin’ circles of allies, clowns, and “diamond boys” to promote each other like it’s some kind of mango club.

Basically, the folks runnin’ the biggest frauds are the ones gettin’ promoted, while the real performers, the ones actually grindin’ and deliverin’ results get disrespected, humiliated, and pushed out. And let’s be honest, people of color ain’t even welcomed in this setup.

If the new management’s serious, it’s time to clean house. Remove toxic leaders and Bring in real, educated leaders who understand business, have morals, and know how to treat people like humans, not pawns. Once that happens, watch how fast this company flips the script and starts winnin’ again.

@3mq I'll assume your referring to Stupor Mobile and or TFB middle managers, who, I agree, are worthless.

@1yn
TFB Middle management is a joke. They’ve got people getting fired for no reason, and it’s all just a cover-up for their own mess. These so-called “leaders” are nothing but frauds and have serious issues with discrimination especially when it comes to people of color. They’ve been allowed to run the show and keep their jobs while the real problems get swept under the rug. It’s all a power trip, and it’s costin’ employees and clients big time. If they don’t clean house and hold these managers accountable, they’re gonna keep losing big accounts and good people

@1tr And that right there’s why folks keep bouncing. Arrogance and straight disrespect to your own coworkers and even your valuable customers , unless you think they’re “big enough.” Keep talking slick like that and watch how fast your so-called “large accounts” walk too. Even the layoffs are a joke, middle management just cuts who they don’t like, while the clowns get to stay. Whole thing’s backwards. Truth is, middle management needs to be fired, ’cause they’re the real source of all the toxicity and if it keeps up, a full collapse ain’t far off

@1th no one care about your little company and few lines you have. We only care about the large accounts.

I’m a business owner with several offices across the Midwest and over 1,000 employees under me, and I’ve never in my life dealt with a “leader” like this. I’ve been a client for years, but I had to split half my lines to other carriers because of the Senior Manager and Director I’ve been dealing with. My reps changed four times because every time this Senior Manager claimed she was “cleaning mess” with her so-called weirdos, but the truth is she’s a narcissist with serious issues, clearly biased against men, and completely unfit to lead. It’s honestly disappointing to deal with someone like her. So yes, I’ve already moved half my lines, and I’ll only come back if the company fires her and her boss. Otherwise, I’ll move every last line and end my relationship with this company. There is no respect for their own people and clients. I’m sharing this in good will so upper leadership takes notice and act asap

New VP got a mess on his hands. If he don’t clean it up, this place is done. Employee Relations? Straight clowns with zero professionalism. Middle management? Toxic as he-l. Turnover sky high, culture rotten, and the “leaders” they keep pushing up got no skills, no morals, just attitude problems. Half of ’em act like they got personality disorders, aggressive, disrespectful, the whole circus

@1nv Srini getting rid of Deanne? I'd love to see that, but for some reason she and her clown car seem protected.

Facts. Big companies love to hide behind HR, but this place is on another level. Hopefully the new VP comes in and cleans house, ’cause the crew running it now is straight toxic. HR’s a joke, leaders don’t know what they’re doing, and they just keep covering for the same folks. Whole setup feels like fraud and failure getting rewarded while good people bounce

@1d3 Always remember. HR is there to protect the Company. Not you.

@1cy We got the same deal, dude’s the “golden boy.” Everybody knows he’s pulled shady fraud moves, but instead of getting checked they keep promoting him. Senior mgmt out here hugging him up like he’s untouchable 😆. Meanwhile turnover crazy high, solid ppl bounce, and HR don’t lift a finger.

The Detroit market is being run by directors and senior managers who are, to put it plainly, clowns in leadership roles, individuals with no experience, no morals, and no ethics, who should never have been hired by a major corporation. Many lack even the most basic qualifications, and some are so emotionally unstable that daily arguments with employees have become routine. Behind the scenes, they are aggressive, routinely humiliating those they dislike, and showing no appreciation for the employees actually driving results.

The human impact of this toxic leadership is severe. Employees have reported health issues caused by constant abuse and extreme micromanagement, with several forced to take extended stress-related leaves of absence. The HR system has completely failed and staffed by unqualified individuals whose main function is to shield management and cover up serious misconduct.

Even more alarming are the financial practices. Reported gross activations are manipulated, with favored account executives encouraged to generate false numbers. To mask churn, leadership applies significant credits to customer accounts, concealing millions of dollars in losses. This is not an isolated occurrence but a systemic practice that raises serious concerns about ethics, transparency, and accountability.

This is not poor leadership, it is deliberate misconduct and misrepresentation that undermines employees, customers, and shareholders. Unfortunately the Detroit market is being operated by unqualified, unethical leaders whose actions damage the credibility of the entire company.

@1cg Happened to me. I was being bullied and harassed by one of the "golden children". I went to HR and showed proof and was asked by HR "what do you want me to do" when they found out he was one of the golden children. I didn't refer to him by name in any email to protect myself. HR obviously went to his boss.

A year later I was laid off in the 5K of 2023.

@qx
Michigan SMB is straight toxic. Whole crew runs on favoritism and hookups, not talent. They bring in buddies n fam, protect folks doin shady fraud, and still hand out promos like candy. If you don’t kiss hands, you’re out. Crazy part? They rehired unvaxxed ex-emps but pushed out solid folks who just wouldn’t kiss a-s. And the compliance thing? Whole joke. They tell you “report misconduct,” but the second you do, leadership somehow finds out who snitched, then it’s retaliation and termination. Whole system dirty.

@ps I don't know how you got sold a refurbished phone in store because ALL of the phones the corporate stores get are factory sealed from the manufacturer. We aren't even allowed to do open box after a return.

@OP bunch of mo--n id--tic greed su-king up livelihood of employees.

@17x They can't "downsize office space" on a 10 year lease (e.g. Bellevue) that they spent $174M renovating right before the Covid. They're not even trying to sublet it.

It's not the Company's fault you decided to live 75 miles away from the office and then have you complain about the commute. It IS the company's decision to have it's HQ in a town that is one of the most EXPENSIVE towns in the US. They need to shutter the operations in Washington State and do what we all knew they should. Move the HQs to Kansas.

They really bought a failing company and instead of just acquiring their spectrum and customers, instead adopted their culture & bad business strategy.

@17m Working from home does save the company money. It allows them to downsize office space and eliminate overhead expenses. It can be seen as a positive or negative depending on who you ask. Some people may be more productive working in a remote environment while others may not. I think it comes down to the working style of managers. Do they like to micromanage employees or like to build autonomy into their work culture.

@17j So WFH was not a plan to save you money and time by not coming to the office. It was a TEMPORARY setup so the quacks could scare you about the Vid. I worked 5-7 days a week from the office. Had to make arrangements (sometimes very quickly) for child care.

If you're at home, "working" and doing child care, the company isn't getting what they paid for. I have ZERO issues with RTO.

@160 If 5 day RTO happens I hope Srini will allow enough time to plan for additional child care, commuting, etc. If this happens I hope it won't start until 2026.

Tmobil su-ks they own employees be stealing of people card when they take your card to the back and right down peoples number on there cards I don’t trust the workers an the be raising the price once it’s 50 dollars a month then they lie an say you have to pay 80 A month then they jump to 125 a month after that I’m out the robbing people from there own stores I have a witness they be steal off peoples Visa cards

anybody think srini will announce 5 day RTO? they probably didn't want mike to take any punches on the way out

@qh and don't forget those quality scores that we have no control over.

I cant keep up with the company anymore. Everything back when it was sprint was good. Customer service was better, if someone needed help with a payment due to late fee they helped, they didnt ask you to go ask someone to pay your bill for you. You didnt have to go through hoops and loops just to speak with someone. Your bill wasn't super outrageous or outrageous looking in terms of all random fees you cant put together. The company has gone down hill. I just su-kered into staying longer because to get out of my contract, I had to pay over a thousand dollars. Otherwise, I would have left already.

@sw I have a feeling you're a lazy POS that doesn't do anything.

@te you define it, kiddo

Within the past year, I've seen us from being able to engage and help with customers turning into pushing customers away and barely having enough knowledge, let alone proper working equipment, to be able to even serve the customers. Being paid for the bare minimum for any of it, and to take the backlash from upset customers is not worth it. I can barely survive off of how much I make every two weeks because of all the new changes that the company has made. I've heard and seen several employees, especially managers, quit because of the lack of funds that's no longer coming in because of these changes. These bills don't stop and everything is extremely high in this economy. If the company doesn't go back to some of it's original ways, then I'm not sure of how much longer that this company will last.

I went to the App. Tried to change from Go5G Military to Experience Military. Takes me to verify my military experience (already done 5 years ago) says you're eligible, and then starts over again. So I CAN'T use the app to change my plan, add a new device, etc.

This is what happens when you don't test software that comes out of offshore development houses. And it's only going to get worse as they continue to hire folks in their "development shop" in India.

Welcome to Sprint.

Just purchased a new phone since there was a trade in deal including my old phone. Went to the local store. Helpful people that are unable to help you. They answer questions but are not actually able to do anything. Directed me to use the app. App sc--wed up the address on the order and was unable to pick up the phone. Waited weeks for phone to go back to T-Mobile, store still couldn't help.

Finally placed a new order to a different address through the website. I got my phone 3 weeks after initial order, got the deal... But damn I do not look forward to the next time.

I mean... What do I know? In my opinion maximizing short term profits over the retention of long term loyal customers and squandering your other primary assets (front line employees) does not make for good long term business.

@a5 what is your definition of DEI??? Are you saying white women ruined everything because they are the largest benefactor of DEI? Are you saying that no other group is more competent of jobs than white males? Please explain what you think DEI is

Yes standing in a store is so stressful

The great culture that T-Mobile once was is gone. Between the Sprint merge, company's covid guidelines cr-p, and mass layoffs, it just threw everything to shyte. Their true colors came out. T-Mobile's fun and inviting culture hasn't been that way for years. Time will tell what the future holds, see if this new CEO can right the ship.

The Michigan TFB market has become the clearest example of what happens when toxic leadership and corruption go unchecked.

Here’s what employees are living through:

Hostile leadership style: intimidation, public humiliation, and micromanagement are the norm. Employees are forced out one after another while leaders brag about it.

Yelling & disrespect: employees are routinely yelled at, disrespected, and humiliated in public. Leaders openly insult team members and spread defamation against those they dislike.

Rigged account distribution: insiders and “favorites” are handed the best accounts. Those outside the circle are given failing accounts, then labeled as poor performers — pure manipulation.

Discrimination at work: leaders openly show bias in who they support, who they target, and who they push out. Employees feel judged not on merit, but on who they are or who they know.

Fraudulent churn practices: disconnect ratios have hit over 95% in some portfolios. Accounts are disconnected and reactivated as “new” to fake results. This demands an independent audit.

Bribes & corruption: leadership plays favorites not only through accounts, but also through back-room deals, gifts, and protection for allies. Corruption is at its highest level.

Protected by upper management & ER: these leaders behave this way because they believe upper management and Employee Relations will protect them. This protection has made everything worse and left employees with no safe path to raise concerns.

I've been an employee at a call center for over a decade. This is 100% and worse! (At least for me) I plan to do a AMA once I'm free of this place and for all. You can tell the company is clearly bleeding money because so many customers are leaving in droves. But rather than making our existing customers happy, they just introduce more corporate shenanigans to bleed out those who stay. Then they want us to gaslight you by telling you at the beginning of every call that this is "where you save," even though the newest plans are one of the most expensive in wireless. The metrics themselves aren't hard goals to meet, but if you want to be a top performer, you have to cut corners. And reps do it for a bigger paycheck, or to keep a manager off their backs. To keep their call time low, some representatives will go along with whatever you say just so you feel right and get off the call. You have people promising credits and never applying them, this way their call time looks low and their credits look low. Will be in the same sense. You have people saying that they will cancel a line and not do it, this is because we are judged on how many lines you cancel. You have issues that can be resolved instantly or in a day or so, but are told that you'll have a follow-up at the end of the cycle, this is because we don't want you to call back within a 7-day period. This is mainly ran rampant amongst your outsourced representatives and it feels to us us-based that they get away with it wildly because they come in at $2 an hour. I could go on and on about the store, outsource, the push for AI and t life, metrics, I've been saying years that this company has been going downhill and that we have only been coasting off the good graces that John Legere built. It's like they are desperately trying to grasp sand and the harder they squeeze the more customers slip through their fingers.

@OP+1k5qdjnm5, thank you for sharing. Did you address your concerns with your leadership team?

”T-Mobile is Now Sprint again”
”Based on employee reports, a shift in T-Mobile's company culture has occurred following a series of layoffs, particularly after its merger with Sprint. Employees report that the "Un-carrier" culture, once defined by a customer-first focus and strong employee support under former CEO John Legere, has been replaced by a more aggressive, profit-driven environment.”
”Key changes in T-Mobile's culture cited by employees include:”
”Reduced morale and increased stress: Following the 2023 layoff of 5,000 employees and additional cuts in 2025, remaining staff were forced to take on the workload of those who were let go. This led to a more stressful work environment and eroded employee trust in management.”
”Diminished leadership: Employees accuse current leadership, particularly CEO Mike Sievert, of lacking empathy and prioritizing profits over employee well-being. This is seen as a significant departure from the more transparent and boisterous leadership style of Legere.”
”Heightened sales pressure: The company culture is described as being more sales-driven, with more aggressive targets and a push for add-ons that employees found unethical. Some employees felt pressured to lie to customers to meet these goals.”
”The Sprint merger: Many employees point to the 2020 merger with Sprint as a turning point, after which compensation and management attitudes changed for the worse.”
”Outsourcing and automation: The use of AI for customer support and an increase in jobs being outsourced internationally are seen as a cost-cutting measures that threaten jobs.”
”Elimination of DEI programs: T-Mobile ended its diversity, equity, and inclusion (DEI) programs in July 2025, reportedly to secure federal approval for acquisitions. This move drew criticism and is viewed by some as further evidence of a culture shift.”
”They will never Lead with Greed!”
”#Culture #CultureShift #Report #Morale #Stress”
”2 days ago by Anonymous | 9031 views | 15 reactions (+11/-4) | 29 replies (last 1 hour ago)”
”Post ID: @OP+1k5qdjnm5”
https://www.thelayoff.com/t/1k5qdjnm5#OP
https://www.thelayoff.com/post/@OP+1k5qdjnm5
data-timestamp="1758501361"
data-datetime="2025-09-22T00:36:01Z"

I went to T-Mobile a few months ago because i had a line in my permanent screen protector and wanted it replaced since i was still in my 1 year warranty phase. Long story short 3 days of phone calls later and multiple visits to the store, I technically wasn't in my 1 year warranty because they sold me a refurbished phone and told me it was brand new. the store is telling me the activation date on my phone was months before I got it and it was factory reset days before I got it. Customer support told me none of that was true but offered to still send me a replacement phone...I have been paying full price for a phone that was refurbished. Then when I got the second phone, my sims card wouldn't work in it but legally they owned my original phone and I owned the new one. And I couldn't transfer anything or use the new phone. The workers in the store months ago told me soon everything would be done through the app and they would probably lose their jobs. They were as helpful as they could be but this is not an honest company.

@p6 Yes but see the problem is is that it all started with greed because nobody wanted to buy the things that they needed to sell you at the phone store in order to stay profitable and so now when you come in and you want to do a transaction that doesn't make them any money they have every reason in the world to just send you home and let you do it yourself. If you get your phone there you're going to take up 2 hours of their time and you're not going to make them a single dime. We have to start being honest about things if we're ever going to be able to evolve. You want a cheap service not good service and now that's what you have.

If you go to a T-Mobile store make sure it's a company store and not an "authorized" store. Employees have different rules and the plans they put you on can be hire than the plan at a company owned store.