Good luck to any field team reliant on the Tyler NOC. Oct 31st is last days.
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A pile of yes men who aged out of Comcast
The entirety of the C level execs are complete mo--ns. None of them have any critical thinking skills. None of them have any problem solving skills non of them are capable of having an original thought. We have seen this since they showed up in 2015 with the Suddenlink acquisition. The very first batch of executive leadership was just as ignorant as all those that have followed after them. I’m surprised they can find the bathroom by themselves. And it’s not just Sr executive leadership. It is leadership at every level now.
@wd LR needs to go. Company has only been getting worse. Morale is also in the toilet. Send him back to Canada.
Their Chief Product and Technology Officer (formerly their CTIO) doesn't understand operations at all. He is about R&D and Engineering (although that is even debatable). Systems, tools, applications fail on a daily basis, and he has yet to hold the teams responsible for building them accountable. Instead he likes to blame operations for it.
He even assembled the entire NOC teams to have a conversation telling them he doesn't understand why there are so many people. He said "NOC should only have 2 people". He said NOC should have automation engineers instead. Someone asked what about them, and he says "you can do automation". He is out of touch. Neither he, nor his new chronies took the time to understand what the teams do, and what they are responsible for.
Oddly enough, the one person who has responsibility and accountability for most of the failing applications is the new "promoted" CIO.
Getting rid of the ENOC which maybe has 15 people out of Tyler TX (which isn't premium tier pay region) in lieu of Jamaica really is saving pennies.
This is about showing on paper a "headcount" reduction which is "priming the pump" for a future transaction. $25B in debt makes an acquisition very undesirable. However there maybe some major territories or regions which are more desirable (ie: NY Metro or Texas).
The company has been the most mismanaged ISP since 2016.
I didn’t think about that , fire departments, police departments, military bases etc can become compromised due to these 3rd parties having access to USA telco . Can these lead to a national security issue ? Smh p. D. You nerd are playing with fire.
I'm sure Enterprise customers like police and fire departments, US Military bases, critical care facilities, etc. understand their service and actual customer data resides in third world countries in the hands of unvetted people....
Save your vacation time and make them pay you for it when they severance you out. I saw the writing on the wall at the beginning of the year and did not use one minute of vacation time this year. I carried over my max allowed into 2025 and the week they let my team go I was within 6 hrs of maxing out my vacation accrual. They basically paid me for a month of vacation time on my final regular check. And then the 10.5 months of severance checks kicked in plus, I started my new job 5 weeks after they cut us loose so I’ll get to double dip for a good while. I hope these clowns can stay in business long enough to honor the VRP and severance packages they handed out this year.
@gb If the new ROC team is anything like the offshore NOC team, then 90% of them are asleep or away from their desk their entire shift. What a disgrace. Not like anyone high up cares anyway. Need to secure their bonus and golden parachute before the company declares bankruptcy and fails. What a clown show. Maybe we need to start replacing incompetent leadership that got us here instead of laying off all the people that built this company. Start at the C level. It's time for executive management to face some responsibility for the poor decisions that got us here.
14 hour outage the ROC “zzzzzzzz”
ENOC is one of the last teams I thought they would go after. For anyone not aware, they support enterprise customers in the SDL footprint. Kind of like Lightpath NMC, but for the SDL footprint. They are a very small team as it is, and have been horribly understaffed for a while. Talk about pinching pennies to outsource a tiny team that has the role of supporting some of your biggest paying customers in the West. This company must be in the brink of failing.
First, Altice went for a NOC team in the East. Then the ROC. Now ENOC. This company can't afford to pay the core teams that monitor all their infrastructure and support their highest paying customers.
It's just a matter of time before they set their eyes on the remaining existing NL3 teams. This company does not deserve you. Get your resume out of retirement and start looking if you haven't already. Outsourcing a small understaffed team that supports high paying customers should be a wake up call for any remaining NOC team. Do not trust this garbage company.
Use up all your sick time! Don’t let them scare you by saying you’ll lose your severance if you were lucky enough to get one .
This company is crumbling faster than anyone believed possible, hoping that moving American jobs out of the country will save them pennies a day. It would be funny to watch if I didn’t have friends still there providing for their families.