I think it depends what area you work in and your expectations. Our company wasn't like this and i literally pray and hope everyday we find our way back soon to who we used to be prior. "For the people" and "do the right thing" are what we valued and to me who the company "was" - had been the reason why I have stayed. I personally think our entire corporate America focusing on D&I shifted America's path along with consumerism and now AI all focusing on the path of "making more money" has been what they have to "keep up with the jonses" of business ...do we really have to make more money- can we make money but yet put it back in to development for what we can offer our clients/members, making cost of living affordable for everyone including our clients and members ? Could our employees make a few more dollars to not stress about bills? Could we get back our better benefits that have moved from above industry average to "standard" meeting other company's offerings? I think we need to go back to core foundational importances. Corporate America's is shifting and unfortunately we have gotten caught up on this high to make money too. This will only be temporary. 2-3 more year max before we realize this money hungry approach isnt going to make our customers loyal long term. I gave away the game plan. We will soon return to our true passion of why we have been here - if not, we will be jumping ship too.
The company is not dysfunctional if you know what you are doing and how to maneuver around and making sure you reach the right contacts. Curious to know where you perceive the "dysfunction"?
What is the false narrative you are referring to? What can make it "excellent"
You state things but are vague and I would be happy to provide insight you are looking for but need to understand where you are coming from better to respond approriately.