Thread regarding Dell Inc. layoffs

Dell’s Betrayal: Selling Out Americans for Pennies

If you’re a tech support agent, stop fooling yourself , your job’s fu--ing dead. By the end of the year, Dell’s going to bury it. They don’t need you, they don’t need America, they don’t need jack sh-t beyond two godda-n continents, and they’re almost there. The whole “follow-the-sun” cr-p? That was a fu--ing lie from the start. A shiny little carrot they dangled while they gutted the teams behind closed doors. L2s and L3s, congratulations , you’re the ones they’ve decided to sla-ghter first.

And let’s talk timing. These clowns are pulling this sh-t right when the Trump administration is already sick to death of IT companies hoarding H1Bs and farming out jobs overseas. Dell’s dum--ss execs are literally juggling grenades with the pins half-pulled. I hope they get fu--ing shredded in the fallout. They deserve every ounce of backlash, every investigation, every godda-n lawsuit. They’ve bled Americans dry, pocketed billions, demanded loyalty and personal sacrifices — and in return? They sp-t in our faces.

And for the so-called “managers” and “directors” reading this : fu-k you. You don’t deserve your cushy titles or your bloated salaries. You’re lying parasites who fed your teams bullsh-t about “transparency” while sharpening the kn--e behind their backs. Your people gave everything, and you fed them straight into the grinder without a shred of guilt. You don’t fight for your employees, you don’t protect them, you just bend over and let the VPs use you like the pathetic little puppets you are. I hope when your team goes down, you get dragged down with them. Fired. Humiliated. Exposed as the gutless corporate wh--es you’ve always been.


by
| 4196 views | | 21 replies (last September 2) | Reply
Post ID: @OP+1k3xpvacq

21 replies (most recent on top)

@bs because part of your job as an American company is to feed the American economy. Instead, you’re feeding the Chinese and Japanese economies because very little of what the Indians, Costa Ricans, and Panamanians you’ve replaced Americans with buys American goods.

You’ve created a wealth transfer system while standing in the center of it reaping the financial benefits while putting Americans out of work and making our country collectively poorer. Great job.

by
| | Reply
Post ID: @q6+1k3xpvacq

@mx

Here is what happens when you come to the USA:

https://padailypost.com/2025/08/29/family-of-microsoft-employee-who-died-warn-tech-companies-not-to-overwork-workers/

Microsoft has always been a sweatshop anyway, it's nothing new.

The H-1B visa program appears to be on pause, but eliminating it outright without deeper reforms is shortsighted. Yes, some jobs could be filled by American workers, but the reality is that the U.S. suffers from a serious labor gap especially in science and technology, where nearly half the workforce is made up of foreign talent. If the goal is to reduce dependency on H-1B visas, the U.S. must first invest in its own education system and expand opportunities for Americans to pursue these fields. Cutting visas without fixing the pipeline of skilled workers is a recipe for failure. Until education catches up, foreign expertise isn’t a luxury, it’s a necessity. I wouldn’t say I follow a strict political line, I tend to lean progressive. I understand the goals this administration is aiming for, but I believe they’re approaching them in the wrong way.

by
| | Reply
Post ID: @px+1k3xpvacq

As I constantly remind people who are unaware:

Jobs in India are not a charity or a sign of a company expanding their operations. It’s slave labor and exploitation of cheap labor and tax laws. If I was Indian, I’d be giving tech companies the bird. India would be better off starting their own tech companies.

by
| | Reply
Post ID: @mx+1k3xpvacq

@kr

The company operates with an excessive number of automated services, and the costs are becoming unsustainable. Maintaining these systems is so expensive that, from a financial standpoint, it might actually be more practical to depend on human labor. I suspect their next step will be to consolidate these services into a single platform; however, they will still require manpower, just not as frequently as before.

by
| | Reply
Post ID: @mr+1k3xpvacq

Why do so many of you think that the only customers are US based? It is amazing how narrow minded that Americans can be about an industry.

by
| | Reply
Post ID: @ks+1k3xpvacq

Honestly, I don’t think tech support jobs in the Western world will be replaced by people in India, I expect that tech support jobs around the entire world to be replaced by AI, to the extent that it hasn’t already happened.

by
| | Reply
Post ID: @kr+1k3xpvacq

@f5
I mean, I'm not saying they don't deserve it.
What I'm saying is that there is an industry trend. which is cutting costs and lowering the quality of support.

But this is becoming a standard, all (or the vast majority) of tech companies outsourced everything, lowered the bar and are selling sh---y service.
If customers are not happy, big techs don't give a damn, because they know that their main competitors are doing the same so the market is full of cr-p.

I have customers complaining all the time about HPE/HP's, Lenovo's, Huawei's, Broadcom's, Microsoft's support (don't know about Pure, honestly), so it's clear the average quality is low everywhere.

What you point out is a real problem, but I don't see a solution with this trend: customers paid for a support, companies A, B and C lower the quality of service and implicitly tell customers "sure, go look for your high-quality service somewhere else, if you can".

by
| | Reply
Post ID: @jy+1k3xpvacq

@gh

They already changed the terms of the contracts with PSP. They want to do it for PSONE and FED accounts now, it's called Phase 2.

by
| | Reply
Post ID: @gm+1k3xpvacq

Realistically, it seems as if Dell is trying to cut out the over saturated middle management - which they basically just did. Directors should be nervous because they are next. All the Sr. Managers who were placed into an IC role - which basically means they were placed into a PM role - are far safer from layoffs than directors are at this point.

We never needed thousands and thousands of Sr. Managers to begin with. We certainly don't need thousands and thousands of directors, either.. One SR. Director per BU is more than enough. No need for a director of every freakin team or sub BU though.

Directors need to watch their back because I wouldn't be surprised if they end up being "demoted" sooner than later.

by
| | Reply
Post ID: @gj+1k3xpvacq

@fq Pro Support and Pro Support "plus" are the same people. There is no difference between the two but, dell makes it seem that way to consumers. The biggest difference between Pro Support and "Plus" is that with "plus" you are guarenteed to speak with someone in AMERICA/USA. There are other perks of course but that's one of the main selling points.

The entire Pro Support department will be offshored sooner than later and the "pro support plus" contracts will be re-written so there is no "guarantee" of speaking with an English speaker living in the USA.

Source - Worked in Pro Support for a year. Worst job of my ENTIRE life.

by
| | Reply
Post ID: @gh+1k3xpvacq

Pro support plus contract for one server for 5 years is $7000 now.

Where does that money go exactly?

by
| | Reply
Post ID: @fq+1k3xpvacq

@dd

Companies have been paying premiums for contract support, yet Dell has consistently raised its contract prices over the past three years. Customers deserve U.S.-based technical support, especially considering Dell’s profitability. The company clearly has the means to maintain jobs in the U.S.; so what more are they after?

During my years at Dell, I’ve witnessed a steady pattern: departments across the U.S. being shut down while more services are outsourced. Each year it’s the same scenario, management either has no grasp of the reality or deliberately prevents employees from being warned about what’s truly happening: an aggressive push to outsource as much as possible.

This isn’t just about technical support; nearly all U.S. jobs are under threat. The signs are obvious, yet employees are left in a fog of misinformation and confusion about the company’s direction. From my perspective, it’s clear Dell is intentionally dismantling U.S. operations to chase lower wages abroad, all while charging American customers premium prices. That’s not strategy, it’s corporate greed.

by
| | Reply
Post ID: @f5+1k3xpvacq

@dz sadly they're everywhere outside of this place too..

by
| | Reply
Post ID: @f2+1k3xpvacq

I was laid off from Dell about 2 months ago from ISG and I have not seen one Indian since then. Amazing.

by
| | Reply
Post ID: @dz+1k3xpvacq

It's been around for decades. Outsourcing everything that isn't nailed down. Dell isn't the only company doing it. They always give the excuse that people in this country don't want to do these jobs or this gives us more opportunity to do the more high value jobs. This is all BS. This is all about making a company more profitable. I don't know how to stop these actions. I think this situation is accelerated by AI. Don't buy into the BS that they feed you. Try and figure out how to keep yourself afloat in this mess.

by
| | Reply
Post ID: @dy+1k3xpvacq

Frankly, I'm afraid tech support (non-field) is going to disappear from most of developed countries.

Apart from the language proficiency, what is the advantage for cost-cutting companies in keeping remote support in expensive countries like the US or Western Europe?

The sad reality is customers don't give a damn about getting in-country support or hearing the local accent on the other side of the phone.
Or better, they claim they do, but every time you tell them what the price for that is, they are never willing to pay for it.
It's been an industry trend for years, I assume so far the US were maybe less impacted because tech companies are based there and had some pressure not to lay off too many.

by
| | Reply
Post ID: @dd+1k3xpvacq

Never forget this

Michael Dell says: If I could do it all again... • The Register https://share.google/siqzKLNW3vQZpmATV

by
| | Reply
Post ID: @bx+1k3xpvacq

Ask yourself, if you ran a business that only has a purpose of creating a profit, would you pay high payed Americans to do an entry level job or others from cheaper regions of the world? Remember, tech support agents will tell you they can do their job from anywhere in the world...why shouldn't we be able to hire from anywhere in the world? Now if you said "my job can only be done from being in an American office 5 days per week, 8 hours a day" you may have a case, but they don;t want to come into the office

by
| | Reply
Post ID: @bs+1k3xpvacq

@OP it has nothing to do with your precious Trumpy the Pedophile. Get over him and get over yourself. You are one of the cancers in Dell - no better than MD and JC.

by
| | Reply
Post ID: @br+1k3xpvacq

ok Steven King!

by
| | Reply
Post ID: @bb+1k3xpvacq

@OP you aren't wrong at all. You are spot on. Don't keep that anger. Transform the anger into self work. If your not out of Dell, get out. If you are newly layed off, it's a blessing. Work to shed the Dell trauma. Go get something better for yourself and your family. Sc--w all of them by becoming successful

by
| | Reply
Post ID: @a8+1k3xpvacq

Post a reply

: