Looking back over the last year and a half: supposedly setting ourselves up for growth and durability (whatever that means), pulling back on travel, pulling back on new roles, eventually not refilling roles, teams are stressed and overworked, removing dollars for team meetings and culture building (formally culture was important), more and more town halls and Blue pulses - although those meetings and surveys were less and less substantive - saying for the most part nothing. Simply giving the appearance of communication but empty of anything real. Perpetual lack of funding and what is funded is only to minimum viable value, always behind and not addressing technical debt, Anxiety is high, RIF for tenured expensive people short term gain (although with a lot of experience navigating giant enterprise - long term very costly) and now sounds like possibility of early retirement options. For a supposedly giant healthy business it seems far from it. Putting aside the constant exec pay and exec bonus commentary, as a business did the Cigna purchase over-leverage HCSC or are there Convenants in the debt service for that purchase that require certain ratios or performance metrics that should of never been accepted? Should we all be looking for a job now?
12 replies (most recent on top)
After 38 years at the Blues I’m ashamed to say I work here. What has happened? Why can’t the leadership be transparent and honest with employees? They will lie to your face, lay off great employees and try to make it sound like it was so positive for everyone involved. Let’s spend more money on harps, Bees and stupid socks. Just saying
@j5 I wonder how many people did not do the survey this time.
@f1 really don’t know your industry do you?
IYKYK … those Best place to work claims and accolades are bought and paid for. Why do you think Blue Pulse is so heavily forced on us. No one comes interviewing happy employees.
@bc I dont get the injection of politics here? But seem to agree with you intent. Also, not sure why ins companies are bad in general when they are supposed to be pooling risk just like the fed should be doing. In any case, orgs have to endure whatever party or leader is at the fed or state or municipal level. Objective is and should always be supporting who is paying you...
I think that greed, egos, and incompetence are destroying this organization. We spend millions of dollars of unnecessary spending in useless suppliers and useless consultants yet, as an organization, we itch to outsource a claims processor job overseas just to save the company a few thousand bucks and enhance executives pays. Then we go out and acquire Cigna just to try to turn that segment into the bureaucratic and inefficient nightmare that HCSC has become. Sad days ahead, but sadly the job market is bad, so we just need to stick out and weather the storm, but don't worry I'm sure that somehow we will end up as the most ethical company in the world.
Worst it's been in the almost 20 years I've worked here. We're an insurance company so I know we're all doing something immoral for a paycheck, but the lack of leadership, the cowardice towards the current administration in DC (which is incredibly bad for our long term success) and poor treatment of both employees and our members is shocking even to me, who didn't expect much.
And the reputation is fried. Even my own doctor asked me about why things were so bad.
Getting rid of experienced people has caused massive damage to get things done. The outsourcing saves money in the short term but it now takes a massive amount of time to get anything accomplished and the quality is suffering too. However they're cheap so execs can get better bonuses, which is the real mission of HCSC now.
@ac 100%
There have been bad times before. But this is the first time that I've felt like leadership is actively trying to make it as bad for the workforce as possible, and possibly even getting enjoyment out of it.
It seems like HCSC is being run like a non-profit org, when it isn't. It is a non-investor owned org. My reason for stating is that the mission of the org has to be oriented to customers who pay the bills, not some grandiose vision of what should be. Soon paying employer groups will get wind of how much they are subsiding the wishes and whims of the current leadership who dont have to report to anyone.
I work with a lot of Blues...all are saying the same...what the heck happened to HCSC!?!