J!M C please go reach out to the doer’s of this company and ask them how bad it is. How is half the IT team not fired? This is worst if not as bad as HCM.
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SJ was in Europe recently for the Growth Symposium.
wait list in the fl51 migration triage room was more than 80 people when i checked this morning. i think they migrated like 400 people friday, majority had issues. some people are muddling through but say it will be months or never to recover some lost access.
@h0 how much money? Pretty easy to calculate. Let’s help Jim with SJ’s hpd. For a site with 2000 to 2500 people like AZ75 or Fl51 they are seeing 40% to 60% reported “fail to migrate” symptom. That requires touch time of at least 1 hr per person with a wait time of 3 to 16 hrs. During the wait time productivity is virtually zero especially for engineering staff. Manufacturing can still get something done. Ballpark $60/hr , 1000 failed migrations, 8 hours of lost labor, $500K per site for the initial failure mode. Lingering access issues and rework plus program delays likely add $1M more. Per site. I think we have 160 site globally. Maybe 40 of those are aero ( which is by far the worst of the migration results). Thumb in air estimate …?…. poor planning and execution has driven $100M to $150M in direct lost revenue to aero not counting any product shipment delays. I would guess this number is very conservative. Make sure you charge accurately.
@j0 just knock on any VPs door when you need a beta blocker hit
Aero is cool technology paired with a terrible work environment. If I worked in Sky Harbor I’d need to have a bottle of bourbon at my desk to cope.
They're doing migration triage in the cafeteria at my site. All the IT help is subcontract. Yesterday the line resembled Disneyland. As I walked by I saw Directors, Principal Engineers and other co-workers waiting there. I couldn't help but wonder how much money was being wasted on all these well compensated people standing around? When I came back an hour later, they were all still there.
Local IT is universally helpful. The global/corporate IT is universally incompetent and under resourced by a factor of four. They simply are unable to execute a job to a budget and schedule. This is largely because of under qualified technical people being brought in as experts by executives who don’t recognize real expertise vs marketing. And yes I could do it better and in many cases have had to clean up factories broken after IT makes a disaster. Remember the sw defined network rollout disaster(s). That aop impact alone should have replaced the entire executive suite. But then IT has no accountability to AOP do they?
When I worked at this sh1tehole our on-site IT support was a lovely person but outrageously unqualified, they literally told me they had to google every problem. Made sense though as my other colleague newly recruited to manage a technical team also had no qualifications and admitted he was making it up as he went along. As someone who had worked very hard to be at a world class level in my field Honeywell just pi55ed on me by putting me alongside people that could have just been dragged off the street. I left within months.
does IT get measured by YIELD like manufacturing? what is your RTY S.J.?
Touch time per employee is through the roof. Industry metric for an acquisition transition is eight minutes per employee. No acquisition team would accept the metrics from this debacle. Once again shiela raised her hand and overstates the competence of her team. Kiddie games rather than doing the job right. Meanwhile the distractions are causing real errors and real damage to customer relationships. Had a large prime ( top 3 customer) scream at us about not having the right people on a call after yet another human mistake that damaged their product. The crazy part is that IT has lived in this culture of incompetence and heroics for decades.. all the way back to when IBM had the contract. HIRE AN ENGINEER.. Microsoft online certificates are not qualifications for this size effort.
I just formatted my c: drive and handed it over. Call me when it works. Ps. My laptop battery has failed and I don’t have a company cell phone. No I am not conducting Honeywell business on my personal cell phone that is not allowed. Call my boss. He can come find me.
@ba I heard a session today started with 200 employees starting transfer, and 165 went away without migration, and instructions to go to ‘onsite’ IT, when a failed migration was the real problem.
Jim, Literally just walk outside your office at Sky Harbor and talk with people about their migration problems. Then you need to tell our new CIO her services are no longer needed.
In my area people are averaging 2 full days of wasted time due to migration. Some are up to a week. The IT techs assigned to help are clueless. Some enterprising engineers have started reverse engineering the migration scripts to fix them so they can do honest work again.