Today marked the 6th day I have been unable to work. Last Wednesday I called the help desk because my computer would not power on. The lady I spoke to on the first call asked what I did. Nothing! I tried to start my day. She then had me perform a series of things that did nothing except waste 45 minutes. The ticket was sent over to the next group. It wasn't until the following afternoon that someone called. Why did it take a day and a half to call someone with a broken computer? Is there no urgency? The man that called me I could not understand. He barely spoke above a whisper, sounded like he had marbles in his mouth, mumbling, and didn't seem like he knew what was going on. He again had me unplug things, then said he would call me back. 30 minutes later he called back to again unplug things then said he would call back. This happened 3 times. If you don't know what's going on, then have someone else call me. He said he would send me a new computer. On Monday, I called the help desk to ask where the package was, I was told nothing shipped. Tuesday was the same update. Yesterday my manager called and demanded one be sent overnight. At the end of today, the status was one will be shipped but it missed the last pickup for the day. Now it won't be until Monday until it arrives. I'm livid that I had to burn my PTO on a negligent IT department. Tomorrow i'm calling HR to file a complaint.
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Desktop support is horrible. I had a laptop that was nearly useless for three weeks. I used my phone to send a Teams message to a VP who had a new laptop out in 48 hours. It shouldn't be so difficult.
@xx I had a similar situation occur where an overseas Etsy customer service person started asking PII sensitive questions. I finally said that I was very uncomfortable giving such and that all I wanted to do was have my refund from a vendor switched from Etsy credit to instead be refunded back to the method of my original payment. He then immediately apologized and said, yes, he could do that. But then asked the type of device I was using when I had made the payment.
Anyway, point is, corporations need to stop, hard stop, outsourcing jobs overseas. Many persons, some or many of which are elderly or approaching, have thousands if not tens of thousands maybe hundreds of thousands of dollars in their bank accounts. And we already know that other countries are both wiser and have an incentive (strong motivation) to try and ask enough person PII type questions to completely wipe out someone’s bank account. Or cause some serious identity theft.
So, Humana and all large US corporations need to stop outsourcing American jobs that put Americans hard erlarned money at risk.
Just stop it already! Please, just stop!!!
IT services has Ben bad for years. I remember when you called, you talked to a Humana associate and almost every time, they could resolve the issue. Then they outsourced to a large company but most were the Humana associates. They got rid of them and outsourced to what I think is off shore. I have always has trouble understanding them. The last time I called, for verification, they asked for my birthday. I refused to give it and told them I was uncomfortable that they had assessment it. There is no reason they should have that info. I am very concerned that Humana decided to share that PII information with them without my consent.
I never used PTO when that happened to me. Ask for the policy that states you are required to use PTO.
When that happened to me they made me drive in to the office it su-ked
You should not have to use PTO. That’s the HR violations.
@bg whatever dude, if you don't have anything nice to say, pls consider 🤫. This person can post whatever they want in here. Haven't you seen everyone just complains .. we need a way to vent! So pls, and thank you
@OP - last I saw, the policy states that if we are unable to work due to issues outside of our control, such as Internet problems for example, that Humana pays for any time off until it gets fixed.
@bg sounds like somebody (you) manages or works at the helpdesk level. Let me tell you THEY are the issue if they cause the rest of us to be down for days.
I agree PTO is for you to take off work, not because incompetence and Humana unable to supply you with the necessary equipment to do your job! No excuse you should have had what you needed the next day!
This thread is regarding layoffs. File a complaint with HR if your leader requires that you use PTO. Was the service desk rep rude? What exactly did they do that constitutes an HR violation? Let your manager know, do your best to get back to working, document and collect your pay. Remember that the person on the other end is also just trying to do their job. THEY aren’t your problem.
@OP Sorry you had to deal with that. Sounds extremely frustrating, to say the least.
Just wanted to say, you really should NOT have to use any of your PTO for this. After all, you were willing to work. This is in them.
I would politely tell your leader that seeing as how you wanted to work and was willing to work, you don’t feel like you should have to use any of your PTO because of someone else’s incompetency.