#crossselling

We are back to pushing new accounts for anyone that walks into the branches. “Leadership” is pushing for anyone that walks to leave with new credit card, new savings account , new checking accounts, mortgage and investment referrals without asking the customer their true needs. Back to the old culture as if it ever left.

So, the mothership over at USAA finally decided to "loyal" me right out the door. It’s funny, I spent 26 years hearing about "service and sacrifice," I just didn't realize my entire livelihood was the burnt offering for the CEO’s year-end bonus. 🫡💸

Since I'm now a free agent (and by that, I mean I’m officially over-qualified and under-severanced), here’s my guide to the USAA wreckage:

• The "Remote" Bait-and-Switch: I was hired as a remote employee—a role defined by pajamas and productivity. Then, in a fit of "culture-building" (read: real estate tax breaks), they decided I needed to waste 15 hours a week in San Antonio traffic to sit in a beige box four days a week. Nothing says "innovation" like forcing people into a 1990s office layout to do Zoom calls with people in the next building. 🚗⛽️
• The Automated Betrayal: I’m honestly surprised my layoff notice didn't come with a pre-approved, high-interest personal loan to cover my final month of rent. "We're nuking your career, but have you considered our award-winning insurance for the house you're about to lose?" It’s not just a layoff; it’s a cross-selling opportunity. 📉
• Core Values (For Direct Reports Only): I’ve been meditating on "Integrity" while looking at my final pay stub. Turns out, "Service" is a one-way street that ends abruptly at the executive suite. They talk about "The Mission" like it's a calling, then treat the workforce like a line item on a spreadsheet that needed to be deleted to make the "Military City USA" branding look a bit shinier. 🧐
• The LinkedIn "Synergy" Trap: My new job title is "Recovering Corporate Martyr." I am officially allergic to any company that uses the word "family" as a smokescreen for "we will fire you via a template email if the wind blows sideways." 🏢
• The Commute-to-Couch Pipeline: I’ve traded the "Business Casual for the Cubicle Farm" look for "Professional Resentment." The commute from my bed to the kitchen is much shorter, and unlike the office, my kitchen doesn't require a badge-in to prove I'm "collaborating" with my toaster.
  To my fellow survivors: May your severance be fat, your non-competes be laughed out of court, and your next boss be someone who doesn't think "culture" is synonymous with "parking lot congestion." See you at the virtual happy hour—where the only thing "bundled" is our collective trauma! 🍻✨