Yes it’s bad management nit direction souless leaders...but what else?
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I have worked at hp,hpe and now dxc for 6 + years. Recently one of the accounts i worked with actually put my name in their newly signed contract. They did it because they do not want a revolving door on their support staff. It beleive it is a blessing for me, and provids me some cover for contract duration. Who knows they might hire me away! I would go running. I have to remark my management seemed angry...why just because the customer got one over on them? Because they cannot wrf a named onshore resource that governance signed off on? It is a crazy world.
We actually have DXC as a service provider. Integration failed the first go-around, even after the "reset pause" customer satisfaction is at an all time low. The contractors we had that went to DXC were put under another staffing agency, and I think now under one below that. Not sure how all that overhead and the lower and lower pay for the workers will make this better.
Nice try Mikey, we're not telling you how to fix the mess you've made
It's the fine management and staff at DXC that are running the show. They can't see what those on the outside see. It's just a matter of time before this company implodes. Wouldn't that be sweet to see how they would all react. If I were only a fly on the wall.
Ah yes, the leaky CSC accounts. Policies incomplete; everything decentralised; work treated like one-off's; manual operation for complex business processes; lack of checks and balances; ill-defined metrics that didn't align to business objectives; no data management or data quality; large portfolio with unclear strategy; no single source of truth and no financial, contractual or risk control. Of course, as you'd expect the customer satisfaction was high (indirectly proportional to the revenue leakage) as you'd expect - as the client was getting something for nothing. I can feel the end must be nearing now. It's been a long ride, but the share price is finally painting the right picture and once it falls below $50 and Mike calls it a day, then the autopsy can begin and this board will have a different name. Maybe HCL layoff?
As a former CSC finance employee on one of the largest global contracts, we had built internal controls to ensure we billed every penny across hundreds of work orders/change orders. We were cranking out high-margin profits consistently year-over-year. But, I knew other accounts did not have the same internal controls (since CSC has no billing tools) and were leaking revenue. Upper management failed to leverage and understand this, despite our repeated advice.
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Dodgy accounting practices
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someone(s) at the top siphoning money to their retirement fund
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incompetence
Piss poor project management
Poor contracts
It is leaking because somebody left the tap open !
Masses of people leaving, WFR and not allowed to hire. Few examples from a finance perspective....There are different types of revenue. Fixed price. Revenue can be reduced due to penalties when positions aren’t filled. Direct billable =resource hours billed to client. Not enough resources to do the work. Cost plus = resource and other costs add margin and bill client. Less cost = less revenue. Those of us working the finances on contracts are seeing millions of dollars in loss for those reasons. IT WILL CONTINUE UNTIL DXC ALLOWS HIRING AND PROVIDES INCENTIVES FOR PEOPLE TO STAY. #ISEEDXC
Have you not been on an account or in delivery lately? We signed deals to charge $100. We decreased the number and quantity of resources, but still charged $100. It is visible to the clients. If you dont believe that, you are an id--t. The client will ask about why a resource left, and who will replace them. No answer is given other then we are working to backfill said resource with an high quality replacement. Delivery is given no guidance on how to answer with truth, as the answer is we are not backfilling.
When that next project or renewal comes, why trust us? Rinse and repeat that a few quarters and this is what you get.