Basically, most of the work is being sent to India. Here are the upcoming plans:
Below is an overview of the initiatives launching in our CSA in the coming months:
Total Loss Processing Work to Allstate Brand Operations (ABO) – All total loss/salvage processing work will transition out of the Claims organization and into ABO hubs in North Carolina, Texas, Arizona and Pune, India. On May 28, existing total loss claims processors and one leader each in North Carolina, Texas and Arizona will be re-aligned to the ABO offices in Charlotte, Irving and Tempe. In addition to the employees who will re-align to ABO, 18 roles will be added to the Charlotte, Tempe and Irving ABO locations. These roles will be available to existing total loss processors and relocation packages will be offered.
GHRN Processing Work to ABO – All GHRN processing work will transition out of the Claims organization and into the ABO office in Pune, India.
Mitchell Data Processing – Work supporting the bill input process of third party demands will transition from casualty processors to completion by a vendor.
Rental Redesign – There is work underway to redesign our rental handling processing work as well as centralize elements of this work. The details regarding this initiative are still being finalized.