Thread regarding Altice USA (Cablevision) layoffs

Standby policy change for Hudson Valley & CT

STANDBY AND CALLOUT POLICY REVISION April 2018

STANDBY DESCRIPTION CHANGE

  • Effective 4/14/18, HV-CT Field Service will be eliminating standby in the entire region. OSP will resume the responsibility on 4/14/18. OSP will respond to all critical work after normal business hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Standby will be dispatched to the OSP department after normal business hours in all depots.

  • Standby for purposes of this is work coming in after will start at 8pm and end at 7:30am daily with the exception of holidays (Holidays will be considered all-day coverage)

  • Prior to deploying the standby tech: Dispatch/ROC and the OSP standby supervisor will validate that the job meets a critical criteria such as: C-Level escalation / Down line creating a safety hazard / Commercial account with all services out

  • OSP will work with contractors as needed during contractor work hours normally until 9 PM when there is an influx of work to ensure SLA’s and customer commitments are met.

  • The ATS management team will closely monitor the transition and make any necessary changes to improve the process.

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| 4324 views | | 53 replies (last April 30, 2018) | Reply
Post ID: @OP+SO2v0xF

53 replies (most recent on top)

Is this all shops ? Where is this going on ?

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Post ID: @8ccf+SO2v0xF

So let me get this right. You can get called out for an outage in Ossining and than get called to go to Yonkers. THATS CRAZY ........

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Post ID: @5fix+SO2v0xF

404 there are still a lot of us who started at the bottom and worked our way up. To bash a whole department cause some OSP TECH “offended you is pretty sh--ty on your part. We are all in the same ship. Stop drilling holes while the rest of us are bailing out the water to try and stay afloat.

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Post ID: @4ytx+SO2v0xF

404 has no idea huh ...?!? What a wacker...!! Doesn’t he have a sub to educate , or a high pass to pull ...?? Most OSP techs , forgot move than you probably know...!! Get a LTA , maybe we can show u a few things....!!

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Post ID: @3xqk+SO2v0xF

So now you’ll be doing an AC short right after that Commercial all service out down drop across a commercial street all alone .... then after that have to go right back out for a outage while still on the call out 4 hours !!! All that for a whopping 200 dollars for the week !!!! At this point doesn’t seem worth the hassle !!!

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Post ID: @3oho+SO2v0xF

Give me any commercial job over an AC short at 2am. You simply don't get it.

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Post ID: @3mih+SO2v0xF

404 that's a bold untrue statement. Walk the walk then you can talk the talk. Your ignorance is the divide in this company. When I was in service I wanted to see all aspects of the company. Now that I'm in OSP and have done construction and been involved in the head end I have a greater appreciation for what everyone does around here. Work together and learn is all I can tell you, the knowledge you gain can only help in the future either here or elsewhere. When the opportunity presents itself to go and learn how to run fiber, splice fiber, prep fiber trays learn. If a temporary OSP position opens go learn it do it. Might not get the grade bump to do it but it may lead you to a position in the future. Someone is going to need to maintain the plant in the future or run cable somewhere make yourself a resume for this company or for a future. None of it is easy and difficult in its own right. If it was easy it wouldn't be called a job.

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Post ID: @3iun+SO2v0xF

Lol 500 subs on one bad fiber or mux connection. Everything you do is located right in the node so give me a break.

Your the idiot if you think an osp tech is going to walk into a hub and automatically know how to solve a combiner problem or fix a fiber tie in from the system router experiencing packet loss out an sfp module.

You osp morons think your the top dogs because you solve outages lol. Rise up in your little buckets swap a transmitter call it a day....yeah your job is soooooo hard lol. Balance a node by pulling a pad omg so hard. You guys are a joke. One commercial job will break you that's why you scared and crying about doing real work. Well sick it up boys vacation is over.

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Post ID: @3itu+SO2v0xF

Word

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Post ID: @3bpp+SO2v0xF

To @SO2v0xF-2aiy

You are truly what they call an idiotic nymcompoo. Obviously you have no clue essentially of the entirety of OSP work. Your ignorance is mind boggling and that of an diabolical DWEEB. Even a sheep has better sense who to listen to and follow. OSP for your knowledge and advice will and can perform work from inside the Head End itself to the HFC plant and up to the subscribers CPE.

Bragging about fixing crosstalk in a subscriber's house cannot even be compared to the numerous plant maintenance, outages, repairs and certification that has to be verified before it hits the subscribers home. Do all of us a favor. You came here to divide us and not unite. You are not with us you're against us. Take your B..S comment about comparing OSP to the field techs. They both work very hard at the jobs they do. Find a hole somewhere and stay there. We don't need any comments from you.

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Post ID: @3xev+SO2v0xF

404 .. your way outta your Tree !!! I have done all of what U talk about !!! Static Ip , phone systems , installing NIc cards .. all of it and yes it has its challenges, but Plant work is more stressful as your handling 500 Subs as opposed to 1 !!! And that’s the truth !!! Plain and simple we all need to stop the bleeding and join forces as a unified work force

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Post ID: @3yzc+SO2v0xF

DIVIDE AND CONQUER

  • to make a group of people disagree and fight with one another so that they will not join together against one.

  • gaining and maintaining power by breaking up concentrations of power into pieces that individually have less power than the one implementing the strategy.

++++++++++++++++

ALTICE'S GUIDE TO CONTROL THE WORKFORCE

  • Distract

  • Deceive

  • Divide

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Post ID: @3nrx+SO2v0xF

Hey 404, you really have no idea what your talking about, but hey, we hear your ignorance all day. We are used to it. And I’ll think about you as I cash my pay check this week. Because I bet you, mine is bigger than yours.

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Post ID: @3kem+SO2v0xF

@SO2v0xF-2aiy

Not true. I know guys that did less than a year in field service and took the express path to osp.

They were lazy. Couldn’t hack field work. So they s---ed up the right people to get out. Older osp guys had little to no voip experience when technology changed in the field they were still doing node repairs or pad swaps in amps had no interest in field work.

So let’s keep it real. Balancing a node is not as complicated as troubleshooting crosstalk on a multi phone line system with static. Swapping pads and chasing noise is not as complicated as repairing the noise in a two story house with five boxes and a mdm. Osp work is simplified field service work. You take care of your node, your amps, occasional repair of your 500 cable but the variable of problems are not as vast as field service. Your the middle child in the whole business. To lazy to handle field service work, to dumb to handle headend work. That is the truth.

Snapple fact: in certain states with Comcast the field tech does your work as well as their own.

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Post ID: @2cdq+SO2v0xF

I see what your doing there, it’s the old divide and conquer. How about OSP and service just all sign our union cards and stand together for a change?

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Post ID: @2amm+SO2v0xF

I just wish I got a lunch and an extra 1/2 hour to hang out at Dunkin Donuts at 3:30

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Post ID: @2nny+SO2v0xF

News flash !!! We all did your job and continue to do it !!!! Padding all the noise you leave coming outta the account !!!! So try doing what we do every day and you’ll see we aren’t crying we are over worked , understaffed and under pressure to fix outages in a certain time frame !!! So in less you walk in our shoes don’t speak outta your Butt !!! Because we have all done your job !!!

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Post ID: @2aiy+SO2v0xF

Osp are a bunch of lazy bums anyway. Overrated field techs. Get back to work stop your crying. Don’t be scared of doing some real work on some commercial accounts. That’s why you get the big bucks.

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Post ID: @2oau+SO2v0xF

Can’t fill out a Union Card fast enough !!!! OSP is wearing way too many hats !!!! This honestly is the last straw in CT/HV Manger has no backbone we are Fed Up !!!! We all know this site is monitored by All !!! We don’t care !!! Have your Union Busting meetings !!! They won’t work anymore !!!! No more No more ....

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Post ID: @2npv+SO2v0xF

Thaanks corporate troll! The difference between the letter of the law, and the spirit of the law!

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Post ID: @2enf+SO2v0xF

41 min from arrival. By law you can't have time on response.

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Post ID: @2zlh+SO2v0xF

Good thing there's no time limit to respond. Could you imagine if that was timed too. Just trying to get people to quit. Every outage will take 8 hours now. Play the game

I don't know what you talk in Rockland Warwick they give us 43 minutes to fix an outage

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Post ID: @2mrf+SO2v0xF

Does any one really think that a union can fix the mess that Altice or ATS has made? I doubt it. But the union seems to be the only way to send a message to say “enough is enough”. The company has been tone deaf to our concerns since they took over, so maybe no they will listen.

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Post ID: @2xtw+SO2v0xF

They won’t be able to make these stupid decisions on a whim !!!! Like this and nobody is looking to tell a Company how to run !!! We are looking to slow the bleeding !!!!!

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Post ID: @2xzh+SO2v0xF

Lol it's funny how you guys think union is somehow going to magically fix everything.

Best thing you can do is change careers. Union can't tell a company how to run itself. If the policy is for osp to do all standbys work union or not that's just what you will do.

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Post ID: @2phs+SO2v0xF

Good thing there's no time limit to respond. Could you imagine if that was timed too. Just trying to get people to quit. Every outage will take 8 hours now. Play the game

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Post ID: @1bnk+SO2v0xF

Time to organize asap

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Post ID: @1hzq+SO2v0xF

What did you expect from this ponzi scheme of a company. No more VRP, stock is down. We need to make money. Give them more work so they can quit. Hire cheaper or contractors. This is still not even close of what's to come. If the market starts taking the wrong turn then the true colors will peak without no care for your opinions.

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Post ID: @1ykd+SO2v0xF

Yup, that says enough, thanks!

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Post ID: @1tmn+SO2v0xF

Can’t name anyone. Hawthorne OSP shop supervisor and manager. Have no clue on what’s going on.

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Post ID: @1tiw+SO2v0xF

@SO2v0xF-1zue

Clearly, you have never worked in Hudson Valley or CT.

Altice got something especially for you, just wait.

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Post ID: @1dje+SO2v0xF

If the customer was the concern they wouldn’t have gutted us the way they did in the first place. It’s all about the money.

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Post ID: @1oxr+SO2v0xF

I think to most of us that the policy isn’t the actual last straw, it’s the continued F*cking with us. All the personnel cuts, coverage changes, holiday and sick time reduction, sick and personal pay out, holiday bonus. Add to that pulling guys for these special projects, and that has us covering larger areas, and on call more often, enough is enough.

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Post ID: @1lbk+SO2v0xF

Not sure what a union is supposed to do here. The customer needs to have service if it's a business critical call or down drop. This is the way on call used to be before they added every possible trouble call to the rotation. This sounds more like field service needing to s--- it up and do their job and not make OSP do everything.

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Post ID: @1zue+SO2v0xF

"This is the most outrageous thing I have seen in a long time !!!!! Time to Unionize!!!! This is the last straw we have no OSP in CT to spare"

  • Why is this the last straw?

  • Is it because Altice has finally done something that negatively impacts you?

  • How come it wasn't the last straw when they shut down the Shelton call center way back in 2016?

  • Every shop going UNION is the only way to prevent Altice from arbitrarily changing the terms of your employment.

  • Stop BS'ing around and do what needs to get done.

CWA Local 1103

914-939-8200

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Post ID: @1gqf+SO2v0xF

I've always hated mandatory on call! It should only be for outages.

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Post ID: @1khs+SO2v0xF

Which supervisor and manager are you referring to? Just curious if we’re on the same page.

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Post ID: @1uys+SO2v0xF

Am sorry but I cannot chime on this I feel bad for the OSP boys. Am clad I left on time Baxter am happy where am at and the only way I would go back if the company was to sale and OSP supervisor and manager has to GO .

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Post ID: @1ubg+SO2v0xF

waiting for MAD DOG to chime in on this...

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Post ID: @1pch+SO2v0xF

Sad what this place has become !!!!

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Post ID: @1xey+SO2v0xF

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