Whats the job of Service delivery manager, project manager, account delivery manager, operations manager ?
There are so many managers/leads that a single engineer has to report to apart from Service lead, Account run lead, delivery lead, team lead. project lead, etc etc apart from doing real work of the customer via ticketing tools.
Are these roles really required. on one hand the engineers are paid low and are now leaving and on the other hand these fat salaried guys do no work at all and still go unnoticed.