Thread regarding DXC Technology layoffs

Whats the job of Service delivery manager, project manager, account delivery manager, operations manager

Whats the job of Service delivery manager, project manager, account delivery manager, operations manager ?

There are so many managers/leads that a single engineer has to report to apart from Service lead, Account run lead, delivery lead, team lead. project lead, etc etc apart from doing real work of the customer via ticketing tools.

Are these roles really required. on one hand the engineers are paid low and are now leaving and on the other hand these fat salaried guys do no work at all and still go unnoticed.

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| 1827 views | | 9 replies (last September 26, 2017) | Reply
Post ID: @OP+Po5e9Sn

9 replies (most recent on top)

No point working hard, do the minimum and get by. Rest assured they ABSOLUTELY DO THE MINIMUM FOR YOU.

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Post ID: @4snr+Po5e9Sn

well said, either ways, the higher ups are paid in millions just to down down on the employees at the lower end, interesting to see how this finally plays out.

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Post ID: @4bqi+Po5e9Sn

When are you going to learn that you are insignificant? You are nothing more than parasites to these people. You have identified the problem and the solution. The company does not exist to employ workers; nor does it offer aviable product or service. It strictly is here to enhance EC, BoD, and shareholder value. Solution is to get on the gravy train or get off the tracks.

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Post ID: @uzj+Po5e9Sn

its high time that all service delivery managers, project co-ordinators, project managers are handed over the WFR letter

they do no work, keep wan-king all day.

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Post ID: @shl+Po5e9Sn

these people all need to have their butts kicked hard. in india a woman who recently got promoted to tower manager now states that there is nothing like leave sick/annual/vacation/maternity and that the indian slaves need to toil night and day.

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Post ID: @kjm+Po5e9Sn

SDM - Ensures all services meet client expectations, but doesn't know if they do or not as they are one step removed from client.

ADM - To upsell and cross-sell products they've never heard of. No sales training. So duplicate SDM role, play with P&L excel and change shapes on powerpoint

Ops man - Knows what's going on but not empowered to do anything about it and so dreams of DEV-OPS

Client Delivery Manager - talks to client, absorbs problems and spends day trying to find who is responsible to fix them.

Assignment Manager - responds to ADM's request for resources, by raising the paperwork. Spends day getting chased about requests from 2 months ago.

Capability Manager - Ensures the right people, with the right skills are impossible to find and certainly not not provided on time, so goes outside for a smoke.

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Post ID: @dds+Po5e9Sn

The 2 in a box never worked. It was supposed to ensure a regional person received the right information from the region and allow the global service person to manage only the business objectives. The management hated it. Staff loathed it and HR seemed to be the only people who like it.

As for Management. Yes, there are too many levels for the current commodity based service org. They will slowly streamline that lot and reduce the local accountability and consolidate disparate groups under wider spans and less management layers which are draining their costs faster than a few engineers could. Unfortunately, unpicking that lot is not easy because of all the in-fighting over staff and crying wolf about risk fairytale demand management from ADM's who inflate to pretend they will meet their target and no means of knowing what resource is required; what the current utilisation or capacity is or should be, prefers to go outside for a smoke instead and if anyone asks: "No-one told me" is the standard response.

PM = Turns up with no knowledge, with skills mis-matched to the risk consequence factor, too late and without staff and is inducted by being told he or she is already 3 weeks behind and what are are THEY doing about it? PM will requests training in the domain and technology and will be told to just get on with it as there is no training and you need to tell the client something quick.

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Post ID: @wtu+Po5e9Sn

How about a MIS-manager ... a catchphrase from the 1990s. It summarises many of the douchebags of the past.

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Post ID: @mob+Po5e9Sn

You forgot about the capability manager and the assignment manager, two more floaters in the sea of sh-- that surrounds you. It started as two in a box, now it's more like a hotel. And no, they're not really required as evidenced by the latest mail in my inbox asking who I am, why am I here and what do I do. Of course, they went to great pains to emphasise this was nothing to do with WFRs in the opening statement. Naturally, that means that it is, since the objective was the compilation of a spreadsheet for senior management...

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Post ID: @raw+Po5e9Sn

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