Service appears to have taken a backseat with gehc. Management plays the "metrics" game to justify low employment numbers. Even going as far as wanting a .9 FTE which is absurd for field service.
Any prior fe's experience this in their region?
Experianced Field guys are leaving for better pay and less expected OT.
No one in management knows how to fix the problems created internally all they want to focus on is metrics and when those metrics look bad they will move the goal post to show how it's a field service problem.
All the project managers are over worked and cannot spend the appropriate amount of time working with the customer or FE's. Installs are rushed, missing items/parts, and forced to be pushed for delivery even if the rooms are not done. This all falls back to the FE who is told to "figure it out and work OT" to keep a date even if the project is delayed by a week due to internal failures. Since they under staff you don't get any extra hands to support that. It's been this way since the split but yet they complain if you work to many hours.
It was a sad state of affairs and getting out to go work for a competitor with more pay and less OT was the best choice. Maybe GEHC wants out of the service industry!
DEI employees who have an IQ above senior leadership or raise serious issues are also being harassed out the door.
At least one disabled female engineer who raised issues about physically impossible steps in installation procedures has been put on pip for inadequate copium consumption
DEI still rules within GEHC service management. Service “leaders” are clueless as to the day to day of an FE. Legacy employees have left to be replaced with only those who fall into the “diversity” category. A simple tech class, the correct race, and the correct gender is all that is now required to service and install multi-million dollar sites. Not to mention, to be a service “leader” one simply needs all the above, a good friend or family member, and an endless supply of “yes” “great idea” and a low enough IQ to be non-threatening to those up the pyramid.