With layoffs happening this morning, it looks like the company may be in the middle of a broader cost-cutting and restructuring move. A possible explanation is that leadership is reducing headcount in areas it believes can be automated or absorbed by AI-enabled tools and smaller teams, with the aim of lowering costs, improving margins, and signaling a more efficient operating model to shareholders. If that is what is happening, the message is less about short-term performance and more about a transformation strategy centered on automation, leaner staffing, and investor-facing value creation.
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I'm sure that's the dream, but from what I'm hearing from people on the inside, automation is of benefit in only a very limited number of cases in their daily work. The products and the issues the customer can encounter are far too complex for it at this stage. It'll be many years before automation can even hope to be of benefit.
Cold, hard reality is going to sm--k O's butt big time in the not too distant future.
Larry is that you?