I just got tasked with completion this survey. I did then basically take offshore over the coals.
It's a relationship that is not collaborative, and definitely not a partnership.
Offshore has no skin in the game, has no oncall duties. Why we have Offshore is stupid.
Offshore provides estimates, but they don't even present it to the customer, the onshore TFAL is expected to handle it.
I get that Gainwell does it to save money, but how is handled and executed is utter cr-p.
I'm currently still employed by Gainwell until I get a job elsewhere.