Apparently Centene is outsourcing Fidelis Retention responsibilities to a third party called “Fortuna” as some kind of pilot, claiming it’s to “offer additional options” to members for enrollment/renewal. This is while Retention reps have been begging management to hire more staff, lighten the load, etc. I have a bad feeling about this.
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The amount of vendor usage at this company is horrible..
Soon, NYS residents will WANT to be on Medicaid.
...so, less need for rentention.