Outsourcing (especially to india) should be carefully deployed in the most low-impact areas of buisness. They shouldnt be taking credit card calls and they definitely shouldnt be involved in engineering.
The only benefactor from this is todays bonus benefitiarys who dip their wallet in the bucket just long enough to miss out on the long term implications.
The most obvious problem is the hopeless disconnect between vital functions at home and abroad. A lot of this circles back to the WFH debate, if half my subordinates are in india, what difference does it make? The only correspondance im receiving takes place after im off, so one response per inquiry per day is the cadance we live by in this lifeless/dry exchange.
Longer term? Systems evolve, grow more complex. Growing pains become amplified becouse yesterdays multinational staff configuration has to be rethought across several teams spanning half the world apart - less flexibility, less room for large scale collaboritive thinking. Again, they wont get todays news until im tucking my kids to bed tonight.
Its an entirely avoidable blight on the company, and the savings at scale are a tiny blip compared to other areas of potential cost cutting, but is such an easy sell/decision for upper management. Whomever leads the way on outsourcing has a relatively secure seat as an SME and high degree of leverage at the bonus table. 2 demensional shareholders will cheer almost anything promising to bring more profits next year.
Make no mistake, this is not benefitial for the long term outlook for the company as a whole.