Both will cut costs. And AI will work around the clock with no complaints or recurring expenses. Loki knows the score.
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@g3 tell that to all the folks trying to get support right now…you are way off
@gc I totally understand the why. And I know the members and employees don't matter at all whether they're offshore, onshore, in the sky or outer space. Going to be mighty difficult for members to get the care they need when they can't understand their care managers and their care managers can't understand them to be able to close those gaps in care, prevent that next admission, and so on. Healthcare costs will continue to rise, benefits will continue to fall until a buyout or bankruptcy....
@ga I am not justifying the exploitation of foreign workers. I am just stating the reason and facts.
corporations may drive offshoring for profit, but it continues because the U.S. government and many politicians enable it.
Here’s how they’re complicit:
Trade policies designed for corporations, not workers – Many trade deals (NAFTA, WTO agreements, USMCA) were written with heavy corporate input and little labor representation, making it easier to move jobs overseas without penalties.
Tax incentives for offshoring – For years, U.S. tax law let companies deduct the cost of moving operations abroad, and multinational firms can still avoid taxes by booking profits in low-tax countries.
Weak labor protections – Unlike some countries, the U.S. doesn’t require companies to give long notice, severance, or retraining funds when jobs are offshored.
Lobbyist influence – Politicians from both parties receive millions in campaign contributions from industries that rely on cheap foreign labor. That money buys access, shapes legislation, and ki-ls bills that would penalize offshoring.
Short political cycles – Members of Congress and presidents often think in terms of the next election. Offshoring might hollow out communities over decades, but the immediate benefit — cheaper imports and higher stock prices — looks good in the short term.
Failure to invest in alternatives – Instead of creating strong domestic manufacturing strategies, infrastructure investments, or job retraining programs, policymakers often accept offshoring as “inevitable” and do little to compete.
If you put it bluntly:
Corporations offshore to maximize profits, but the U.S. government creates the rules, tax codes, and trade deals that make it profitable — and then refuses to close the loopholes because it benefits the political class too. American jobs is not their concern.
WE CANNOT BLAME ONLY THE CORPORATE AMERICA, BLAME THE GOVERNMENT THAT ALLOW EXPLOITATION OF LABOR.
@g3 you forgot to add that offshoring results in REAL customers being REALLY frustrated by script-readers and non-English speakers. You seem to justify the exploitation of cheap labor so the fat cats at Humana can get even fatter. Shameful.
@a9 Research show workers in foreign countries actually do the job very well.
When companies offshore jobs, they’re usually motivated by a combination of cost, profit, efficiency, talent, and strategic goals. Here’s a breakdown of the main things they’re looking for:
Cost Savings
Lower labor costs – Wages, benefits, and overhead are usually much lower in developing countries compared to the U.S. or Europe.
Reduced operational expenses – Cheaper facilities, utilities, and support services.Access to Talent
Skilled workforce – Countries like India, the Philippines, and Eastern Europe have large pools of educated workers, especially in IT, customer service, and engineering.
Specialized expertise – Some regions develop strong expertise in niche industries (e.g., software development in Bangalore, manufacturing in Shenzhen).Scalability & Flexibility
Ability to quickly scale teams up or down without the restrictions of local labor laws.
Easier to maintain 24/7 operations by leveraging time zone differences.Focus on Core Business
By offshoring back-office or repetitive tasks, companies can focus more resources on innovation, strategy, and core competencies.
Technology is no longer just a tool — it’s become the engine that determines who works, who earns, and who is discarded. Artificial intelligence, automation, and outsourcing are accelerating at a pace faster than society can adapt. Yet governments, especially in America, have done little to prepare their citizens. College graduates step into the workforce with degrees that may be obsolete within a few years. Current employees watch their skills devalued, replaced by algorithms or cheaper labor overseas.
Instead of bold retraining programs, safety nets, or visionary policy, America’s leaders largely stand idle. They trust the “market” to sort it out while unemployment and underemployment quietly spread. The numbers may look small now, but what happens when joblessness rises to 10, 20, 30 — even 50 percent? At that point, this won’t just be an economic crisis. It will be a social and political explosion. People will not sit quietly while their livelihoods vanish. Every city and state could see unrest on a scale this country has not faced in generations.
Meanwhile, investors and corporations grow richer than ever. Technology doesn’t erase wealth — it concentrates it. The gap between those who profit from the machines and those replaced by them grows wider every year. This imbalance, left unchecked, will not end peacefully. It is not just a matter of economics; it is the very fabric of democracy at risk.
Governments have a choice: act now with foresight and fairness, or face a reckoning later when citizens decide they’ve had enough.
@b3 they will be pushing employees to go to offices, and after that, for the lowest CM performers, there are talks that many will be replaced by outsourcing. These workers will use AI to aid documentation. They won't admit until it is too late.
Every company in the world is using AI.
Any word on SNP CM? We use AI.
To be fair offshore will also work around the clock with no complaints, they just won't do it well
Huge Google AI project kicked off early this year….