They let everyone go, especially acquired like hMF, keeping sales teams but no one to patch or support the products. EMEA will now become India only (eventually), US is just Canada.
Justifying the cost being saved by getting unskilled people in India (replacing the existing) to submit canned responses, knowing customers won't be able to immediately migrate to alternative or seek damages on SLA.
Probably going to fail miserably with this all talk with his own talkshow CEO. Talking about AI, creating a snowy mascot to hop on stage but not actually giving his employees the tools.
With all the diversity promoted, where is your Indian AI mascot?
At least we all got some AI experience as we were filling in those lead to nowhere Career Week forms, another true example to this company being all for show, fake new procedures and hard on it's hard working employees for nothing.
"Better together" never made sense, not when you are forced to commute 2 hours to an empty office, only to conference with 3 other regions who need to do the same.
Good luck to the few left to train their replacements.