Thread regarding AT&T layoffs

Seems like the CS and Sales teams got their training at the Stankey School or Business Ethics, where the motto is 'If you ain't lying, cheating, and stealing, then you ain't trying!"

Typical day of being a CLG rep. Basically don’t take it personal and do the bare minimum while passing your score card.

Who would ever expect honesty from a sales person. Their job is to SELL ANYTHING AND EVERYTHING THEY CAN......

If the order cannot be fulfilled it's not the sales persons responsibility, it's another departments responsibility.

If the service won't work it's the repair departments responsibility.

Sales has only ONE responsibility -- SELL.

That does not cultivate honesty.

That's why I refuse to go into a store or buy anything through a Service Rep. Order on line and have it shipped to my house. Cant trust the Service Reps, they'll add tons of cr@p to your bill.

This is 100% the truth. I resigned because I couldn't take the shady ethics and lack of accountability for retail reps and 3rd party retailers (news flash, most AT&T retail stores are 3rd party retailers), and the ones at the kiosks in Sams/BJS/Target are even worse. Phone reps are expected to bat cleanup for this mess, but they definitely aren't being compensated enough for the customers they retain.

AR, Best Buy, wal mart vendors ect. Will tell a customer anything ! And then customer service will send the customer to a core store knowing they can’t fix it . Store managers are not going to have a bad KOI because of non union id--ts

Sadly if you talk with customer service advocates, whatever the title, at Verizon; you will hear the same or very similar stories. It’s an industry wide problem and seems to get worse over the years. I agree with the OP, the job is terribly stressful and your well being is more important. Invest in finding another job. Good luck.

This company is a complete disaster. Incompetently managed, unethical, dishonest, treat their customers and employees like kr-p. This is only a paycheck until you find something better. Not a career for life.

I was in retail sales for 16 years with at&t and I can tell you the lying to customers is encouraged. Management does not care as long as you get the sale. At&t is the worst company I have ever worked for. I now work for a great company and I wish I would have left sooner. Good luck to you and know better companies are begging for great people to work with them.

Sales has not had any ethics since 2000. Expecting it to change is futile. Buck up or move on to greener pastures.

My first day on the job I was asked if I lie. I said no. The gentleman that asked the question said, you will.

It’s beyond my control. Why am I being punished on a daily basis for things beyond my control? I lose money on my commissions, I get bad surveys and even sent in a performance plan because other people can’t do their jobs.

Will Rogers once said : When you get upset on the job pull out a box of roofing nails .

There was a time when somebody in your position could endure it for a few years and then move on to a better job within the company and have a good career. Sadly, those days are over.

Try not to stress out too much; the problem you described are beyond your control.

Start formulating an exit plan. This will eat you up if you do it for too many years. You are young. The world is yours.

I am a at&t retiree. Years ago I had DirecTV and my contract was up. I called them to let them know I was not going to pay $120 per mo for TV. First they tell me what a bargain I'm getting for $120. Then they try to sell me a downgrade in service with a premium price. I kept telling them I'll negotiate price but will not go down in service. We agree to a price on their recorded line. Next month's bill is $135. Evidently with no contract they had a price increase so I talk to loyalty - can't do anything and they tell me to call corp cust svcs and I do. That rep calls me a liar so I told him I'd pay the agreed upon price and that he needs to go pull the recording that they made "for quality assurance". He comes back 5 minutes later and tells me he cannot find anything, that they don't offer my plan for that price and he doesn't want to honor the agreement. We go back and forth a few times and everytime he starts up I reduce the price $1.00 and he says I thought you said the agreed price was $45 - yep and everytime you tell me that you don't have it, I'm lying, what a great deal $135 and on and on, I'm deducting a dollar. So I tell him, just turn me off - I'll go elsewhere and then he tries to tell me that I'm committed for another 2 years, there's a early termination fee and $135 is the price.
I kept repeating turn my service off and finally just tell him, I'm recording this also - I don't have a contract - I was told $45 and that's all I'm paying - and then he starts in about sending me to collections. Fine! Turn my service off and send me a final bill. All I'm paying is $45. Period. They do, I jump to Sling and those Jerks call me the following month and seems like daily I get mail wanting me back. I even change my telephone #, (vonage because at&t removed my 30 retiree concession) and
I will never buy anything from these crooks and I highly encourage friends, family, neighbors, everyone to look elsewhere.

Years ago I called AT&T and told them to cancel my $15 employee benefit for internet . I was having trouble with it for months so I was jumping ship after calling repair a few times . I called spectrum for internet at about the same speed and price . However , unknown to me after I told T to cancel my internet . I get a call a few days later from T asking me how my internet was working now . I told the guy I had spectrum now and it was working fine . I see on the next bill T was now charging me an extra $24 for dial up internet costing me $39.......... so I called HQ to complain to ED and got the $39 removed .

So what's the problem?