As of June 3, 2025 close to 100 US employees with Saia's Customer Service department will no longer be employed. The company stated back in April this was due to a customer need to reach a local terminal. Yes the Saia terminals will be handling calls... — read more 

Yesterday, they laid off the entire customer service teams. Moving it back to terminal levels.

any news on layoffs

Expansion, all the time. Times are good at Saia - do not believe rumors