Thread regarding Citrix Systems Inc. layoffs

The execs are just pumping any stock price bump they can get without any understanding of how complicated it is to run a SaaS cloud based product. They think just providing a few bodies in Bangalore can run suppprt for all worldwide citrix cloud customers.

It’s the old citrix barebones staff but with even less support people.

That is so true about the lack of customer focus and the CRO being in charge of support. He’s another SAPskr who doesn’t understand the product space and he just bullies the sales people until they leave and let’s the products rot.

Citrix is a public company so I get it that Citrix execs need to consider the interests of shareholders (and I am a shareholder too).

But these interests should not come at such an extreme cost to customers and partners.

@T238Tz0-nrk I do agree with you that many or all of the execs do not understand the pain of the bad decisions they are making. Which is why so many good people are choosing on their own to leave Citrix.

One really big problem is that there isn't any one on the Citrix ELT who is responsible for customer success. If you look at the executive page on citrix.com (https://www.citrix.com/about/executives/) the word "Customer" is NEVER used! If you are a prospective or existing customer, you should think really carefully about a company that positions itself this way. Hint: look at VMware's exec bio page and note the difference in the prominence of the word "customer."

At one point in Citrix there was at least an SVP of Sales and Services who was theoretically responsible for customer success...but in reality even that person was judged entirely on short-term revenue, not long-term customer success.

Today, the ELT member responsible for the support & services organizations is called the "Chief Revenue Officer." How is a person with this title going to behave? They will invest in the highly-paid, quota-carrying part of their org, while giving the shaft to the people and teams who have to deal with oversold and poor-quality products.

Wake up Citrix leadership! Don't get drunk on the rise in the stock price. Your future is bleak unless you treat customers with more respect.

All the Citrix execs care about is cost cutting. That is all that they understand. They don’t know what the products do or how they work or how complex they are. Citrix execs what to pump and dump the stock. They want to get rich quick. They are todies to EM.