Thread regarding Barnes & Noble Inc. layoffs

I can speak to the fact that the level of service has absolutely tanked, as has morale (obviously). After losing our receiving manager of 23 years, his regularly-scheduled assistant gave notice and went to work for unrelated company, thus leaving part-timers in the back trying to make magic happen. Prepaid institutional order sat in box in receiving, hidden by several other boxes, for a month. Other customer orders misplaced, or put on shelf and sold to store visitors. Took SM nearly 3-1/2 weeks to ring order into system, and only completed after customer complained to corporate they needed the invoice. Requests for backup cannot be fulfilled in most cases because very few people scheduled at a time and they're busy assisting customers. Customers are complaining, and those left are trying to ease the burden and assist with the challenges. The part-time model isn't working, and talented booksellers are seeking and finding other opportunities. Thus, fewer and fewer experienced people to learn from. LOTS of layoffs still happening at corporate offices in NY also. It's unfortunate, but absolutely true.

@S6biJXg-4xwj....Time for you to find another job. Doesn't seem B&N is the right place for you

This is true at our store too. Everyone is overworked, frustrated, sad. I’m in Receiving constantly because I’m one of the only people trained how to do it... but at the same time I have to help on the sales floor and in the Café now too. I started skipping breaks which is the only way I can get the minimum done in Receiving... our SM can’t schedule more hours and/or hire more people because upper management won’t allow it. Our top sales people are gone, so our membership numbers have dropped to an all-time low...

One loyal employee after another is jumping ship now, leaving the rest of us to pick up the pieces. Nobody can truly blame them. I want to leave too. It’s so sad and infuriating at the same time, I’m heartbroken. I love my coworkers. They don’t deserve this... none of us do.

Amazing how a non-employee has so much insight. Saw so much. Not!! Bitterness does not truth make.

If you found this page then you know Barnes & Noble is going down fast. I highly doubt it'll be around 2 more years, and that's if it even makes it to this holiday season. Any employee who is not looking for a new job right now is a damn fool!

PS And good luck selling that stupid member card, what a f'n joke that is!

NO....not made up. I was one of those laid off. Went into the store 1 cashier 1 person on book floor . If cashier calls for backup no one is on the floor unless you count the shelver, then they do not get their work done, then you might as well stop receiving because you do not have room on the shelving carts. Talked with the 1 person in receiving . Return shelves full to max , v carts full of returns because apparently returns is a priority and books to be processed to the floor(for sales) are not.

A mountain of unprocessed boxes (and we all know the DC puts customer orders in regular boxes and institutional orders in boxes not marked) And the projects keep coming. Whatever happened to the elimination of so many projects (Oh, I forgot they eliminated staff instead) CUSTOMER SERVICE IS BEING AFFECTED !!!! B&N soon to be eliminated. Rant over. Good luck to all those who remain.

You are making this up. Quit.