As a former Store Manager.. I went to breakfast with a head cashier who was with the company for 11 years. One of 3 from that store to be let go. I coached her through breakfast.
Fact is, B&N pays nothing compared to other companies. And expect a lot! She’s better off. Although jarring. It’s the beginning of the end for the company. They have been prioritizing tasks over customer service for years.
I just read about the company saying layoffs won't affect customer service. That's incredibly untrue. Customer still hasn't received their order because there's no RM to process them. He wants to speak with a manager but they are covering a cafe break. The other manager is helping someone with a nook because there's no digital lead. The cashier is running customer service but doesn't know bookmaster. This is everyday at my store. I wish it would just close, take severance and run. But they still post 65 projects a week. Put these books on this table and take those from that one and put it on the other one. Same old pointless crap.