The best chance to affect change would be to rally members to replace the worst folks on the Board with people who will hold our executives accountable and have a proven track record to turn the company around.
Unless that happened, and it doesn't sound like it did, we're stuck with a Board that appears to be incapable of recognizing the existential threat to USAA that Wayne and his cronies represent.
If you are in a position to do so, please start planning for next year's vote to overturn the Board. As rates increase, our coverage diminishes, our losses climb, and the regulator complaints come in, there may be enough anger to vote in a better Board that can right the ship from the top down.