Does Verint still get used to monitor employees? If so, is that for everybody or just certain roles and areas?
I see it running on my laptop. But it’s never been brought up to me before in any discussions. Just curious.
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@xm D-mb? Really.
Surely it's better to inform people about what is being recorded raher than waste your time trying to catch them.
Almost everyone uses their work PC for non work purposes... Maybe just checking the weather forecast or a sport score and that's tolerated unless there is a productivity or performance issue. When things start to go wrong and they are looking at your KPIs or they are looking to downsize they CAN and Will use that information against you. Also warning people upfront that they are not allowed to use the equipment for personal use and there is no expectation of privacy lets people know that you could face disciplinary action including dismissal if you do.
On a personal note. I had a !:! with one of my team and needed to advise her that I had seen her bank statement whiles she was doing online banking. Thats not cool.
@c3 that’s d-mb. If you are paid to work 8 hours a day for a company, you should automatically expect to be monitored. Why would you need or expect a warning?
@my I actually knew all along they were monitoring in some way or another and even if they weren’t monitoring, I have always had such a good work ethic that I stayed constantly busy on my computer from at least 8am to 5pm, even when my boss tried unethically starving me of work, as he assigned all the cloud work to my Indian counterparts. I can only assume the problem was because I am white American.
The ironic thing is, one of my Indian friends that still works there showed me his home office, which was in his bedroom right by his bed. And even admitted to me that he would turn the volume on his computer as loud as it would go and then lie down during the day and just get up when he heard a sound MS Teams would make when someone tried to reach him.
Whereas I was staying at my computer worked all day, every day. My boss as I had said before tried to starve me of work but I am too smart for that silliness so I would think of new projects that helped my department and executed those. My boss’s boss, who happened to be Indian did not like that and said to me one time in an angry tone, “Who told you to create this?!”
Point is, these monitoring tools can be misused by bad leaders that have preconceived notions on who they want to keep and whom they don’t and try and use the monitoring tools as a “gotcha!” thing for documentation to rid them of someone.
The hypocrisy is outrageous at Humana when it comes to it poor middle leadership, as in Directors and Associate Directors.
@c3 As a former Associate Director at Humana I am amazed that none of your leader have informed you of this fact. There should be no expectation of Privacy. You should expect that every act and every verbalization is recorded and or documented. As professional medical staff will also tell you, if it's not documented, it didn't happen.
Verinet is probably installed during the basic provisioning of your PC. Not all are monitored. Manager phones should not be recording conversations with associates. If a manager asks to call using your cell phone to their cell phone.... They are going to say something they don't want recording. Unless you are in a One party State don't even think about recording your conversations without giving a call recording warning. Anything that breaches that law will be thrown out as evidence.
Each website you visit is recorded along with time that was done and time the window was open.
Don't be tempted to use a device to move your mouse. A suspicions manager can have screen recording turned on by request. those suspicious movements will show up.
Anyone using their Facebook on a company computer needs to understand that your manager may have access to what you post even if that's a private group.
Don't visit The Layoff on your work computer. Seems obvious but I have seen the screen shots.
Shopping for wedding dresses during work time may well get you into deep water... Again. I have seen this.
There used to be other Workforce Management Systems at Humana and they all have the same basic tools
The rise of employee surveillance software — often called “spyware” — has changed the nature of work. Employers install these tools to track keystrokes, screen activity, webcam feeds, and even facial expressions, all in the name of “productivity.” But behind that justification lies a deeper problem: control.
When managers monitor every move, they shift the workplace from cooperation to coercion. Employees begin to act not out of motivation or pride, but out of fear. Creativity, trust, and loyalty shrink under constant observation. It becomes less a job and more a digital form of servitude — a place where a worker’s time, attention, and even privacy are rented by the minute.
True productivity doesn’t come from surveillance but from respect. A workplace built on trust yields far more innovation than one ruled by spyware. When management chooses control over confidence, it trades human dignity for data — and loses the soul of work itself.
@by you are free to leave, why stay if you are unhappy?
Unethical leaders that show favoritism can, as they purposely starve some of their staff of work, then wrongfully use this monitoring tool for bad in documenting a workers “lack of performance” to rid of them.
But that does not tell the whole story, as more than likely those starved for work employees had been asking their unethical leader for work for months or maybe even years.
The problem is with Humana’s leadership but that really is a symptom of a greater systemic problem that goes much higher. That being greed for executive leadership, which want to higher cheaper help from India and Philippines.
And that is because a long time ago, Humana and all health insurance companies let bankers in and forget that insurance is supposed to be about “health” + “care.” Not about “wealth” + “management.”
Sometime a long time ago, shareholders became more important than the lives and health of its members.
@g1 Doesn’t make it right.
This is nothing new in Managed Care and multiple other MCOs use verint.
@OP You are being monitored......period. Don't let any leader tell you otherwise.
I guess companies have a right to do this if using their network and their computers.
However, what I have a problem is they need to be upfront about it and maybe have a large warning message upon logging in that says something like “Warning! Your computer session is being monitored in its entirety. Every action os being videotaped and every keystroke is being saved.”
That way if employees will one, be more careful about what they say in a chat on MS Teams or whatever. And two, maybe decide to look for a job at another more trusting and respecting company.
I now despise Humana to the nth degree. What a loser company. Sheesh!
@bw I knew it! And every time I would call it out to my leaders, they tried to make me think I was paranoid and tell me to reboot. Because sometimes their spyware was buggy and slowed down a workstation.
Yes, Verint is the ultimate spyware used to monitor every single move one makes on their work computer as well as record your screen and calls.
Verint is used to monitor idle time (mouse movements, clicks, etc) but there are other programs as well that are used I believe and depending on your role/department they use others. I believe call center have more tracking that other positions
Idk about verint these days, but I know that they can basically watch everything we do like a movie with some other system more advanced than verint, so yes we're being monitored.