Thread regarding Fidelity National Information Services Inc. layoffs

Offshoring has ruined this company! It is not cost effective one bit! Takes 10 times longer for contracts compensation plans validating IT etc. those I can't see those are completely delusional

The post is about FIS OFFSHORING to trash talent. Talent being the bobble-headed magic word. You fire (3) 40+ yr olds in a team of 5, 4, or 3 that manage the entire infrastructure for the universe. You hire 10-20-30 dindu's (didn't do nothin) who can get past reading the first page. Who cannot understand a simple request. Who exasperate the problem tenfold. Who don't know how to do any job and can only read a script, not follow it.

There are a handful of employees in India out of the tens of thousands on our payroll that have brain cells. a Handful. Do not be made at the truth. Then this special needs case for an employee goes on a tirade about firing the older workforce to get spring chickens. Not one single thing about their post was about offshoring.

Stay on topic and focus. How many 65 year olds were let go? You are in your 40s and have trouble comprehending? Feel free to raise your hand and leave. Most of the technical people in this company will run circles around your stupidity.

Understand this. Indian employees are not FIS EMPLOYEES. Ever wonder why they have 192469126491246 managers per 2 of them? Ever wonder why they have their own HR? Ever wonder why they have like 3+ different levels of their own management? Because they are not FIS EMPLOYEES. They are accounted for as FIS EMPLOYEES but the reality is they are hired via Indian job hunters. Indian CONTRACTS. Indian agreements. They are not direct FIS EMPLOYEES. There will be an audit soon. Why do you think a few months back the global email came out they will be reporting to their proper regional manager directly? Yet that still hasn't even happened. Because those contracts have agreements. Those governments have fines. Those people will all get paid because that is what FIS signed up for and paid for. 3rd party cheap labor with 0 intelligence. Just a numbers game.

FIS has always done what it has always done. Worked in the grey, hiding violations, and saving money. There will be audits, fines, and lawsuits. Then the board will get sued some more for their lies. It is a never ending circle here as all management and all executives look out for themselves and not the company.

@fr The thing people don't realize is layoffs, and hiring cheap off shore help are a part of life. Companies have to do it to stay competitive.

It's no different than the age/pay discrimination. Why keep someone on who's 65 yrs old, when you can hire 2 x 25 yr olds to replace them and eventually get MORE production out of them.

Sure the 65 yr olds have intrinsic knowledge and lots of it. But lets face the facts there are negatives too. More doctor appointments/sick time. Memory loss/slow down too. I'm in my late 40's and feel it already, so yea hiring some spring chickens make sense. It's just one of the ways they have to stay competitive.

Go ahead, dislike my comment folks. IDGAF.

@fv he is 100% either an employee in India or a H-1B visa holder.

@fr you're one of those that comes screeching up for help when it all goes wrong for you, aren't you? You are laughable.

Outsourcing is good for the business. Moving in more cheap outsourced employees willing to embrace and use AI and laying off antiquated dolts like you guys will only make the company stronger.

@d9 yeah, those spreadsheets. They don't tell the whole story, do they?

There were a few layoffs this week. My group is now down to 6 in North America. When we complain about them letting experience go in favor of "freshers" we are just told that AI will handle everything.

I just hope the flopper gets the axe before flipper sharpens his.

@OP I occasionally have to work with our technical staff in India to hand hold as they work through a ticket and its clear that some of these guys have been given job titles way above their experience and expertise. This puts more experienced and well rounded USA staff who have the same title at greater risk when they need to cut a technical lead and on the spreadsheet they have guy in India who can do the job much cheaper.

@aq A multi-day Capital One outage in January 2025, lasting from roughly Jan. 16 to Jan. 19, severely impacted thousands of customers, causing delayed deposits and locking users out of accounts. The disruption was caused by a power failure at a third-party vendor, FIS Global, affecting multiple banks.

What was the Capital One incident that's mentioned in the post?

@an they are in too much financial trouble (of their own making). Senior leaders believe that the answer is to go to "lower cost centers," even though it has been made clear that clients prefer to work with staff with whom they are familiar.

You can’t have all your staff in India and expect to be able to support all of your NA/EU clients. Really the clients and the staff should be co-located regionally.

@ak the amount of time that it takes to be able to handle calls expertly takes years. There are so many variations to understand beyond simple transactions that come up all the time. Listening to new hires take calls is torture. The frustration of the callers mount quickly. Any delay in providing answers is costly. Wrong answers are even more costly. This is what caused the takeback from Franklin Templeton: the complaints and outflows.

Bob’s 2026 goals include hire 1.5k juniors. To have the budget for this, they’ll lay off 2k senior staff.
Wonder where the difference is going.

@a5 there are cultural issues at play here: in that culture, not knowing the answer and asking for help are not seen as proper. That is a huge problem on so many levels. Earlier, after a Town Hall, senior leaders published an answer to a question that included their opinion that relationships don't matter as long as the skill can be transferred. It is those relationships that get the work done. They don't get that, but they will, really soon.

@a4 With the Market unstable, I am waiting for a RIF. If the market changes, then I will look for another job. I am still trying to give it my all, but doing multiple jobs is starting to impact my mental health.

Those who work with the Indian folks know how big the gap in skill and experience is. There is significant hand-holding needed for them to complete even the simplest tasks, there is no critical thinking out of the box and no troubleshooting attempts. If the weight is going to be put on them then I expect the clients to be very dissatisfied with the company.

They found out laying off 2000 in big chunks is to much disruption and stress. But a slower bleed of 200 each month with be just a few people around the globe each month wont seem so bad. That is of course until they hit the people who are really keeping the lights on. The ones who are now buried with work since they are the only ones left on the team that knows anything. Yes they have offshore support, but the real client and banking knowledge is in the hands of those few people - and they will eventually leave from a RIF or simply walking away