This is my third bank. All are bad, but this one is the worst. I come across stuff that seems like a remnant from the previous century. With all that fancy management and hefty consultant fees, you'd think they would have streamlined some processes by now. AI would short-circuit trying to deal with this place.
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The processes stink here because there is no design. I was amazed of the lack of diagrams, of requirements. Here you have these highly paid Business executive consultants that are supposed to do the design. I never saw them do that. I usually would talk to the end user directly to elicit the requirements in the four projects I did from scratch. I got in trouble once since I didn't loop in the BEC. I guess the BEC was upset I went to the end user directly. I came up with an excuse. I told the manager that I was just coming up with the end user test procedures. Worked out to be a good excuse. At Wells the developer has to do everything if the project is to succeed (before it is sent off to India). I saw the developer doing everything. 6 new projects, 15 upgrades/ cloud conversions over 10 years. Two BECs. One BEC just referred me to a DBA who just renamed the fields with a tool.
@cp…and yet, career/legacy WF people giddily exclaim, “welcome to the stagecoach” to new hires. I’ve been here three years and cringe when I hear it because nothing says antiquated operations, processes, technology, mentality like a hundred plus yr old way to move paper and coins. Foreshadows so much.
You know my favorite thing to do - compare all of the policies, procedures, job aids and other “published” material (including control procedures) and see where they conflict with each other. It’s so easy with AI where one says that you should do X but then the other says Y. These things are created in complete silos or vacuums where it’s clear that roles and responsibilities aren’t identified, defined, consistent or followed and then there’s so many vague sections. Audit never actually catches the problems in them and/or gives them a pass when they do and then we’re surprised when India (or soon to be AI) can’t follow a process to a tee (what tee?). My friend you’ve defined a problem but will leadership actually do anything with it? shakes magic 8 ball outlook unclear.
@aa Tjey “streamline “ in a vacuum. They never look at upstream and downstream processes/ policies. Then they never look at supporting processes and policies that need change by another group. It’s a farce.
@OP Ahh to return to the simple days of the stagecoach.
All this risk stuff is getting out of hand too. A lot of people making others work just to justify their existence.
Oh, you mean like needing to generate JIRA tickets for every damn thing when it takes longer to input the ticket in the correct syntax, prose, etc than it does to do the actual task?!
Policies and procedures surely benefit from the unthinking hallucination engine
How could you expect anything better.? For what this bank went through, it should even be more rigorous. Wake up.! They are not out of public vigilance yet.
Yeah, for all the so-called governance and talk about doing more, we are absolutely a sh*t show. Even things that are supposed to be standard etc. take way too long to get done. and that's if you can find the right people. That's an entirely different issue. So much is tribal knowledge and who you know, b/c so many things are not documented well at all. We're a joke.
@cm Charlie retired the Stagecoach several years ago.
Come on the stagecoach didn't give you a clue that we were stuck in the past?
It would be easier to name things we did well. Very short list
For good IT you get what you pay for, and WF doesnt.
Every quarter senior managers in Risk come out with a "simplification," "for efficiency" so essentially we have to redo everything. How is that simpler? Its just churn.
We keep getting new management that pledges to make things better and they make it worse. The last 5 years have been miserable in IT. The "streamlining" has made it impossible to get anything done and the lack of planning is breathtaking.
My 3rd bank as well. And the worst.