No new news here I guess but it really is astounding the utter sh-t show that exists on the ground level and how for about 3 years now we are told how many things are being done to fix the problems and streamline blah blah blah. But NOTHING changes. You can send an email to have a toner ordered and you are lucky if that toner prefer is even placed within 3 days, let alone get to the customer. Fix a billing issues? The simplest one can take months. My favorite is when there’s a billing issue or something that takes a good 4 to 5 months to resolve. And upper management is like oh my gosh go get that next deal! The client must be so happy that we resolved that issue for them. Yeah, except the client would’ve been happy if the issue never existed in the first place and it if was quickly and accurately fixed with a reasonable amount of time. Not to mention if we had found it and fixed it and not them having to check our work all the time. Remember when we used to be excited to make our customers happy. Now it’s just nice if we have them at baseline and are not completely pi---d off about something all the time. And god forbid a technician was not forced to annoy a customer with remote support for exactly 9 mins and 59 seconds before he can go onsite and fix the copier. Not to mention the approval you need to wipe your own a-s. The red tape is unbelievable. They say it is to control costs and what not, but that executive committee definitely is not controlling costs on their end. Why not give them another raise and bonus? Or send them to another CEO Club trip for being utter failures?
And before “that guy” wants to jump on here and say “You are such a Loser for staying, just leave!” STFU. Some of us care about our customers and the impact this has on them.