Read this: https://wccftech.com/verizon-replacing-humans-with-ai-for-live-chat-is-lowering-response-quality/amp/
Glad InfoSys and Accenture are so talented at building AI solutions for our customers. Not to mention our awesome and talented Verizon India teams and GTS leaders. Let’s keep spending Billions to make our customers hate us and AI more than they already do!
@b5 get outta here with your propaganda. We all know ai is bullsh-t. The middle class is hurting and the only way to keep the market green is to push this sh-t
As a paying customer, I shy away from businesses using AI to tell me how I should spend my hard earned money. Verizon isn’t delighting any customers via AI, quite the opposite actually in speaking with actual customers.
Here's what I know to be true: AI touches every role. Not to replace the human, but to elevate us. And our job as leaders is to make sure our workforce has what they need to be at their best.
But I also believe this deeply: the more AI becomes part of how we work, the more emotional intelligence becomes the differentiator. AI is the how. EI is the why. The care, the trust, the human connection — that's what no model can replicate. Psychological safety and human skills aren't soft additions to our strategy. They are deeply embedded in our Credo and our Culture OS — built into who we are, how we lead, and how we grow.
We're not just building a future-proof company. We're building a future-proof workforce — and I couldn't be more proud of the team making it happen.
Let's build the future together. 🔐
Yeah, have been watching this play out. If we keep hiring InfoSys, Accenture, HCL, etc. and just outsourcing to India. This place is doomed.
Every single huge project is just a bigger failure than the last one. Billions waisted. Dan might not have a plan because he accidentally let all these id--ts take money and burn it on his AI projects. Now he’s too embarrassed to even mention it because the results are unusable AI tools.