This was online this morning. It says layoffs to continue through March.
T-Mobile is undergoing significant layoffs across multiple departments, with recent cuts confirmed as of January 2026. Employees in sales, business units, call centers, and engineering have been affected, particularly supervisory staff—reports indicate 75% of supervisory roles are being eliminated. The Dedicated Experts team experienced a wave of layoffs from Monday to Friday, with leadership and hourly employees impacted.
These changes are part of a broader digital transformation strategy driven by new CEO Srini Gopalan. T-Mobile is aggressively pushing its T-Life app, which now has over 90 million downloads, and integrating AI-powered customer service via a partnership with OpenAI. As a result, roles tied to in-person or phone-based support are being reduced.
T-Mobile has not disclosed the exact number of layoffs but confirmed "some changes" while continuing to hire. The company is also restructuring retail operations, with rumors of new "Consumer Account Executives" in stores for small businesses and increased pressure on staff to use T-Life for upgrades and sales.
Layoffs are expected to continue through the end of Q1 2026, with no official hiring freeze confirmed despite earlier rumors. Employees in Washington state, including Bellevue, Bothell, and Snoqualmie, were impacted in a prior round affecting 121 workers starting October 2025.
For real-time updates, employees and the public are monitoring Reddit (r/tmobile) and TheLayoff.com