For those of you getting laid off, my thoughts and prayers are with you all. I am waiting for my time to come.
Are they sending out calendar items, or just contacting you out of the blue?
Also, it looks like India is getting hit...hard.
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@g0 classic OpenText farewell. Today it su-ks but later you will see it’s a blessing in disguise.
@g0 I can confirm that the process.
I am a remote worker. My manager’s manager scheduled a call just like she normally would for a 1:1. Got on the phone. His camera was turned on. Then all of a sudden HR lady joined. Everything was completely read from a script and the meeting was over in 5 minutes no joke. 47 minutes later my computer went black. And that was that!
@bx I'd argue maybe we're so forward thinking we did a whole 360.
The places I'm seeing automation/AI attempts are some of the more 'dangerous'.
Like if a Renewal is always bad - most customers would assume it's fine over verifying they're paying for something enforceable. There's attempts at that as well as both past and speculated cuts this week. The AI won't know a lot of the things to check for, even if that's because some of those folks don't. I don't think you can really train that - you just have to invest in them more.
If an order is messed up (or the Business Review missed something) - as long as it's valid (ie usually a formatting error or a product design choice) an AI is very likely get the opp-to-order process wrong. That's likely a credit and rebill delaying if not losing major deals.
If future product versions are vibe coded, or broken from lack of catching things, no one can do anything. Sales can't explain what they're selling, support teams can't help, and if you're cutting legacy product managers, that's not going to help some openpass deals/ELAs/Extended Support revenue either. If those PMs/Engineering were helping Sales or Professional Services via shortcuts like unique keys, and suddenly leave, that can lose some deals too. New PMs absolutely have the right to shut that down.
(and people can not only tell AI-influenced marketing - it's already being studied for getting lower interaction results).
Now, if OT properly, and steadily, evaluated their counts, their data, their code - maybe there are some issues. I'd rather everyone be able to get their bread, but sure. But, as usual Opentext is lagging behind the competition, about to jump into the same holes with about a 3rd of the rapport of other tech companies. For once staying back a bit, potentially mitigating any AI bubble, could have been a boon. Nope we're all in the pit. And we're going to have a much harder time getting out than the others.
Literally why - of all the places to shoehorn it in - we didn't wait to see how much it'd help. We didn't see if maybe you had poor employees or needed to help them years ago. Enjoy your sub $20 stock though.
@bd R&D
Funny, sales will be the largest organization after all is said and done. Wonder is executives think they are “knowledge workers” that could do coding using AI? In there minds we’ll have employees that are traffic cops between customers and AI bots. Either we are really forward thinking or completely stupid…. Time will tell.
@ax which group?
I was part of the layoffs today. My manager scheduled a meeting but I knew it was coming. I'm in the US and virtual since my office closed a couple of years ago, so I knew it was coming. I will miss my team, but I'm happy to be free from the toxicity of OpenText. Good luck to those who are still hanging in there.
@ae Good.
In the end, India will be the hardest hit.
Looks like 5% of the company (over 1000 employees) were let go.
I know in the Americas HR went direct to your manager and scheduled a meeting.