Increasing bill didn't work
Matching paper bill didn't work
Delaying port outs didn't work and Dan had to back out
That organization cannot solve churn, they need expertise ASAP!!!
21 replies (most recent on top)
@sb yes, same anil but he is so clueless, his whole team is disfunctional and needs to reorg so they are customer focused.
Btw - Alphonso is aware
Are we talking about the same Anil here? The one who reports to Alphonso is pretty bad at his job, but that's because he's an AI&D guy who doesn't understand a thing about analytics. He is despised by all of his Sr. Directors. He's not responsible for churn though - Diana Zaccardi is/was.
@OP - besides Anil churn issue, Rahul and the CE team needs to be revamped. In today's digital age, I cannot believe that Verizon doesn't the have the talent to improve churn and the customer experience.
The "stew" is brewing for churn reduction, hopefully he gets the job done by 3/31. Fpas reports show no improvement.
Anil promoted an unfit favorite to sr. Director, a role better suited for an IC than leadership. New management must investigate the AI&D group's performance and reports of internal kickbacks.
Anil is influenced by stupid ideas from a lady Sr. Dir. She was a failed leader got laid off earlier, he only got her into AI&D. Both need to be thrown out of VZ. Alfanso, take a wise decision.
who thought raising prices year after year with no added value would increase churn?
@d6 anil owns it, his team (stew) better get going soon
VZ is anti risk and not positioned to take a loss to turn things around. Too much debt, too much alignment with what analysts want. Goes back to when we told ATT we didn’t need the iPhone and when our CFO publicly stated we would never go to unlimited pricing.
We don’t need AI to fix churn. Churn is primarily due to higher plan prices and no loyalty. Improve customer service, expand the capabilities to fix issues in the store, build a kick-a-s app that has individual rewards, increase customer outreach and churn will drop. Flatten the layers and remove these stupid groups that are not outcome based.
Churn is not an easy fix with AI Models or Anil alone. There are lot of mistakes done by Marketing Team. Everyone needs to work together to solve this. Model can predict customer churn, if the retention offer is bad, how will model can be blamed?
I thought Anil K was already out?
Churn is easy to fix. Just tell finance to do strategic holds and not disconnect accounts who are way past due to meet quarterly net adds. Don’t need AI leaders to figure that out. Just good old fashioned corporate corruption.
Tell you this, if 1st quarter churn doesn't improve Y/Y. DS group (aka anil) will see immediate changes.
Rahul?? Stop wasting the payroll. Kick him out of the building and don't look back.
@an right support, are you kidding. Revamp the entire DS group.Dan know about the churn sc--w ups, the changes will happen soon.
We should be more fair to him. His public image has suffered because he hasn’t been given the right support. It’s hard to shine when your internal team is failing at their core responsibilities and leaving you to take the heat for their mistakes.
Alfonso you need to audit the AI team’s innovation. They aren't building anything original that justifies their high salaries. They rely entirely on Gemini. My advice is we should move those responsibilities to existing dev team.
@ac don't blame them, Anil is in the problem.
The whole AI and D group needs to be thrown out. Why do we need them when we have Gemini?
What’s his actual role at Verizon other than being real estate agent?