In the first plot select 'Insurance' and 'USAA':
https://www.economist.com/interactive/business/2025/06/16/corporate-culture?fsrc=core-app-economist&mc_cid=fa28ffc4ba
The second chart shows culture dimensions like Transparency, Candor, Strategy vs leadership, pre and post COVID.
@f6 if MSAT scores were this bad, our entire ftontline would be terminated. But somehow, these results are acceptable with the BoD, EC, and HR. 3 of the 4 were deep in the negative. How do these clowns in EMG talk themselves into believing this is good? Oh yeah, they DON'T care. They get paid a lot to fleece our E2s and E3s, and have golden parachutes when they fail miserably.
@eb you'd think throwing darts should get us 'in line' with industry. Somehow USAA became a negative outlier on Leadership.
@e0 If you're talking about IT, whoever we get next HAS to be better than who we used to have.
@ab when do we get the right leadership?? 🤣🤣
This is eye opening but at the same time not surprising. Time will tell if anyone with the power to make a change cares. Show this to the bank president first. He thinks everything is fine.
Great article, thanks for linking. With the right leadership USAA can turn it around!