The disaster that most everyone realized was coming is directly related to the hiring of executives, for lack of a better term, from Sweden, Ireland, India, and Canada. At least two have been under investigation of wrongdoing while being the head of other companies. The next part of the disaster is allowing HR to run the business with its innate stupidity. Another part of the mix is increasing prices and forcing someone within finance to manipulate the numbers by showing increased subscribers rather than terminations based upon the increase. Forcing out the knowledge base within the company. Offshoring customer service and everything else they could get their hands on. This CEO will do no better and the price increases will continue along with layoffs. When something this large is turned into such a mess, it will take a very long time to correct. One common theme that has existed for at least ten years is the executives do not want to hear the truth. Every negative is twisted, turned, and shined so the executives can continue to believe that they are the greatest.
This is from Wireless, but still very much true. OP is @f7+1k9q3zzfe.