Look at what we have been doing for the last 3-5 years, outsourcing CSRs, taking away abilities from the retail POS, adding fees, reducing and removing discounts, wasting billions on useless spectrum while cutting off and failing to maintain what is actually used, and then listening to higher ups and C suite employees whine and blame us for poor numbers. The actions that have been taken would make no sense to someone in middle school, yet were taken by millionaires. This is criminally stupid, almost makes you question if they are a deliberate attempt to devalue the company for a future sale.
And what is being done to fix it? More fees and BYOD plus? We lost subscribers again on the consumer side last quarter while literally giving lines out for free with free or heavily discounted upgrades. Who thinks this is working? People being payed millions to make your life more difficult, your quotas higher, and your future uncertain.
The obvious fix would be to stop sc--wing customers with fees and trash customer service and stop giving shady reps easy to hide ways to add lines, but who wants to hear that? Sometimes you have to spend money to make money, but no, lets just cut and outsource more, but we will spend on AI that customers and reps very vocally dislike.
Spend money on US customer service reps and the network and stop sc--wing the customers, all of the money they have saved with these cuts is being lost by the droves of customers leaving for Tmobile, and common sense and a little money would stop that and reverse a good bit of it.
Hopefully the new CEO doesn’t F this trainwreck up any further, maybe he isn’t at his knees in front of Larry Fink like Hans was. Maybe Dan will read this, one of the HR spies in here should put this on his desk.