Supposedly Humana is struggling so horrible that ERP and RIFs are necessary.
Raise your hand if you were informed that they sent the corporate Stars associates to Manila to meet face to face with the very company, Shearwater Health, that replaced the Humana associates who did the Stars stuff when the scores were great. Imagine all of those company travel expense reports. This is how Humana's leadership chose to spend money instead of keeping loyal staff.
Any updates on this?
@a7 this year. Not more than a month or so ago. And the ones they sent are a joke.
And the group they sent has absolutely no clue. And heater is NOT entering correctly. They are pushing and pushing stars but the score are worse now than they have ever been.
By now, American workers should realize their jobs aren’t just at risk—they’ve already been outsourced, sipping coconuts in the Philippines, and posting selfies with the caption: #LivingMyBestLife.
So what’s the plan? Invade Manila to reclaim your cubicle? “Operation Freedom Spreadsheet”? Imagine Marines storming in, demanding, “Give us back our customer service hotlines, data analytics , programming, AI and nobody cancels Netflix!”
Here’s the bigger joke: this is a democracy, and in theory, you’re supposed to vote in your own best interest. At the very least, for your family’s. Instead, a lot of Americans vote like it’s a college football rivalry: doesn’t matter if your team is starving you and charging $600 for an Advil—so long as your mascot wins.
But ideology doesn’t feed you. It doesn’t cover healthcare. It doesn’t make sure your kids graduate without owing their souls to Sallie Mae.
So next election, maybe forget the Twitter wars and bumper stickers. Try something radical: vote for the person who might actually improve your life. Because if you don’t, your next job will be outsourced to Mars, and Elon Musk doesn’t offer healthcare or dental.
SWH has slowly been taking over UM activities since 2024. They’re have a large group that handles customer service and intake. SWH started with the provider disputes clinical reviews in the Spring 24, then went to take on grievance and appeals. So it makes perfect sense that they’re also doing stars. Nurses and in Manila make about $900 a month so this shouldn’t surprise anybody. It’s definitely not right but eventually most of the UM stars and quality work will be offshore. Clinical operations leaders go to Manila on the regular. SB and MS clinical ops leaders have been there multiple times over the last 5-7 years, more frequently lately.
@OP I wonder if this is the company.
Shearwater Health CPO | Clinical Careers in the Philippines
https://www.shearwatercpo.com/
@OP When did this happen? Last year when we had bad scores or this year as part of cost savings?