Thread regarding Edward Jones layoffs

@j3 Accepted independent financial firm offer. Wow ~ what a difference! I'm blown away and grateful!

I feel sorry for EJ employees. I hope it gets better for you. Dust off that resume and keep your head up and look for opportunities out there.

The Service Division is about as much of a career dead end as you’ll ever find. It’s viewed with contempt by upper management and other divisions. I’ve seen hiring managers in other divisions openly joke about, and dismiss without consideration, internal applications from Service associates. If you’re currently employed there, I’d move heaven and earth to extricate yourself.

@dk , I'd definitely go elsewhere. The not knowing on the next 2 years at EJ is worrisome. I'm still trying to get the heck out of there. It's a tough job market.

@a5 , you can say that AGAIN about OPS. It's a disastrous division to work in.

@av, this has been an ongoing issue within the firm for a long time. Seems know one can figure out who to call. It's very frustrating and then it's worse when a low score is provided from a call, wire or SF ticket.

We are all in overload and it stinks.

@b2 yes

@av I will stop referring Edward Jones to all my family and friends.

@dk I suggest that you take the offer from the independent firm, tailored support associates are already stressed with their current work load, not to mention all the recent, and potentially on-going, changes. They also plan to outsource (state side) parts of tailored support this year, so it’s not just the service side any more that will see jobs going elsewhere.

@dk Take the independent job. Do not jump on the sinking ship that will not pay you what you are worth, always have a reason not to promote you or give more than 2.5-3% raises, and will fire/offshore your job just to hit an arbitrary goal or number.

@dk correct. We are all numbers.

@c3 In a quandry. Offer from Tailored Branch Support and also an Independant firm......I'm leaning towards the independant firm because I am worried I'll get laid off from Jones at the drop of someone's whim. You know the type, whatever is "the latest thing."

Afraid from this time forward, we are simply a number - not people with families and bills. Does anyone else feel this way?

We were really embarrassed in front of a client recently because of this. It's awful for everyone.

In our branch, we have a lot of respect for the people helping us. We want everyone to be well paid, we'll trained, working in their pj's if that's how they do the best job. I couldn't care less about your dog barking or kid laughing.

I've been around a long time and was actually surprised when the enshittification hit Edward Jones, too. It's a shame.

Hang in there, everyone.

@b2 If you are referring to Tailored branch support, the answer is yes. The goal is to eliminate field on-call hiring and minimal BOA hiring when branches merge because they want the branches to use Tailored support. The trouble is, many of those associates do not have the training needed which leaves FAs very frustrated.

So...is the plan to have BOAs by phone to cover 3 or more offices of new advisors level 0 thru 5 (since at these levels you now cannot have your own BOA - CST or office? Does anyone know?

@av Dont worry. Once we RTO 4 days a week the magic of in person collaboration and AI will eliminate these problems. I'm not sure how, but if ya'll keep repeating the generic talking points over and over, something is bound to change. Stay hungry, stay humble, hustle, have heart, and uhh tick tock! -PP

Can you share with your colleagues to stop referring branches to their FSD when they just don’t know the answer? Yes, most of FSD has been here for many, many years (I’m creeping up on 20), and we know a lot about a lot. Still, we are not Service or Ops. We supervise. Every call sent to us for something we can do nothing about takes away from a branch that genuinely needs our assistance.

@OP Thank YOU for helping us! I cannot believe all you are having to learn in no time. That's insanely stressful! I wish we could treat our associates better. I cannot tell you how nice it is when I call and get a Jones associate vs a contractor. I instantly breathe a sigh of relief. In case anyone in upper management reads these, we know when a Jones person is on the other side of the phone. Night and day support provided!

@a3 There was a re-org around the time of the layoffs/VSP cascading. So, a double hit. A poster here a couple days ago mentioned service outsourcing 1000 contractor jobs in order to "help" the "reimagining" process. OPS has been a dumpster fire for 2 yrs now, but Service and Branches are really going to start feeling the impact of what leadership failure is. Just stay humble and hungry ya'll! Tick tock!

@a3 yes it is

Is this after they laid off people in service with the experience? Who used to do that work?