Worst technical staff.
Business Process Analyst have zero knowledge to analyze business processes. If you ask question, they try to bluff you.
Software architects are even worse. They just throw big words, without understanding the meaning or technology behind it.
Company is doing right thing by outsourcing to Cognizant/Zensar
7 replies (most recent on top)
Clearly you haven't been part of any teams needing to hire contractors from Cognizant/Zensar. You have to interview at least 10 resources to maybe get 1 that partially has the skills needed. Projects are now delayed because the system isn't working.
You can just eff off. I hope karma bites your sorry butt very soon.
And don’t forget a bunch of clueless central functions like BS Enablement, Architects of useless solutions, and security people scared of looking at code 😢
@OP Absurd. This is certainly not the case with the majority of teams I interact with. And not sure how transitioning work to a global team that is historically plagued by inferior service and quality, language barriers, lack of institutional knowledge, lack business context, bad escalation processes, insane turnover levels, etc, is somehow better. In your example, guess who gets to train those global resources? That same terrible technical staff you mentioned. Going global only makes it worse. The new game is cheaper at all costs; quality, loyalty, and duty be damned.
It's that the talent has been laid off in droves. There is still talented staff, but they are so burdened with lazy leadership that they cannot solve problems for clients. Solving problems costs money. FIS is LOATHE to spend money unless you want to make a big lump sum bonus, fund an all expense paid trip or give perks to leadership that the frontline staff could only dream of receiving. There is ALWAYS money for that.
.
@a3 why don't you sue them or do what is necessary to break the contract? Although it would appear that there is no business loss that will cause reflection, inner growth and change (yeah, but had to clarify). Franklin Templeton was their much lauded, biggest Transfer Agency client. FIS had multiple delays because they never hired enough developers to create the changes necessary to transition FT to their programs. Once, they did, they were still so woefully unprepared to service FT financial professionals and shareholders in the hold/call time that they expected that FT reopened their TA to take back the calls after eight weeks of sh---y service. That is the kind of service that FIS provides to its clients. You ain't alone.
@OP our company works with FIS OMNI and they are absolutely horrible ! Errors. Slow. Tons of programming mistakes. Costs us tons of business. i am not sure why we don’t sue FIS.