Just so everyone is clear, store Human Resources are not really Human Resources, they are hourly associates with a “lead” title but absolutely no experience, power, influence, ideas.
The main goal of store Human Resources is to act as an administrative assistant to most store managers. (Making schedules, setting up event food service, correcting time cards, training any new hires, and assistance with potential disciplinary/attendance issues)
HRBP’s are work from home and have little to no traditional Human Resources experience or credentials. They function as a liaison between the store managers and RVP and/or group Vice President or higher
Corporate Human Resources (above hrbp level) is never in stores, talking to employees, and seeing issues with employee scheduling, unsatisfactory working conditions, how some employees are overworked, unfair schedules, and some managers working only bankers hours.
Some complaints to HRBP’s remain unanswered, unresolved, or brushed off. Some excel line responses from HRBP’s almost have a sarcastic, insulting tone to them.
One infamous HRBP is a former store manager, works from home, and gives the most out of touch excel line or email responses to problems in stores, on the phone, she seems almost distracted and disinterested in helping with any issues an employee is having.
HRBP’s give outright incorrect information regarding FMLA, maternity leave, health insurance, and any other issues, some calls and emails to hrbp go unanswered.
Employees truly have nowhere to turn for unbiased assessments of what is happening in their stores. The store managers at some stores are complicit in wrongdoing and should not be the ones contacted to resolve issues.