running from one escalation to the next. what did they think was going to happen?
maybe mckinsey should join the next mad customer call and explain to the customer they should actually be happier, because ratios of much less people that know what they are doing is actually "improved practice"
8 replies (most recent on top)
@47n getting unhappier? they're MAH!
@2nt long time customers are definitely getting unhappier
There are new customers on fire every day
Im also seeing more cancelations
@kd,i don't think the mods here allow posting personally identifiable info. and even if they did, it wouldn't be fair to those affected.
@j2 Which Product? Your incognito, no one knows who you are, so you can name it?
The product that I supported, all front line, customer facing managers were let go.
I feel bad for my former team and our customer base.
the ratios don't seem to apply to the management consultants.
anytime they join a meeting, there is at least 3
Our most knowledgeable customer-facing leader was let go in the sep ordeal. Mad customers as they lost their most trusted contact who solves their problems