What is the definition of DPTW….according to yesterday’s call it’s - coffee mugs, monitors, kuereg machines, etc. Those items are not helping employees engage….in simple terms, employees have been asked to do more with less and they have executed against that without a pay raise in 3 years and the cost of living has increased, all while the amount of money going to Alan and others seems to increase through bonuses.
Employees were crapped on for years, but they remained engaged by giving them flexibility to manage work and home - and come Nov 1 you’re taking that flexibility away (your smug answer during the call made that clear) and you’re naive enough to think that coffee mugs, monitors and the like will create a good culture.
Isn’t culture defined by by the employees actions and words and not by what they use at work? Isn’t culture defined by the actions of leadership to support the culture they espouse?
Does anyone find it odd that Alan sits in NYC in an office that sits a small amount of employees. Surrounded by the same people day in and day out. The challenges the company faces require new ideas and thinking, which there are plenty of down in the rank and file, and not enough of in the small group that surrounds the boss in NYC on a regular basis. Maybe talking to more employees about the challenges would help right the ship.
Happy employees = engaged employees = good products and services = happy customers = a kick a$$ culture = revenue growth - guess they didn’t teach that at HBS