Humana has reached rock bottom, and that’s not an exaggeration.
SNP leadership has taken on a Michigan contract that is clearly beyond their operational capacity, and frontline associates are the ones being forced to absorb the fallout.
We received 7 hours of training for work that realistically requires at least a week to do safely and competently. Yet we are now expected to call members, keep them on the phone for two hours, complete over 100 assessment questions, conduct a full care plan review, complete ICT documentation, and do this three times per day.
There is no raise. No incentive. Instead, mandatory overtime to compensate for leadership’s decisions.
This is not sustainable. It is not responsible. It compromises the quality of care our vulnerable members deserve.
And let’s be clear: this is not what work-life balance looks like. This is not how you support healthcare professionals. This is burnout by design.
Associates are exhausted, frustrated, and deeply concerned about the direction this is going.