https://www.latimes.com/business/story/2021-05-18/att-late-fees
Relevant points:
- T is shortening it's reminder notices from five days to three days before a payment is due
- T is imposing an undisclosed 'convenience' fee if a customer wants to pay over the phone
- T is imposing an undisclosed 'reconnection' fee for temporarily suspended accounts
- T has a $5 payment fee if a customer pays in a store without using the kiosk
As the article says, 'AT&T suddenly looks like it’s scrounging for cash after coming up short in its aspirations to be a Hollywood player.'
I guess Stink ran out of ways to fleece the employees, so he's now going after the customers. What a great mind for business!