Thread regarding Gainwell Technologies layoffs

This is almost becoming comical

It’s like upper management is doing everything in their limited power to sabotage Gainwell. From laying off and rebadging the most knowledgeable team members and replacing them with rookie new hires. Team members who can’t and wouldn’t recognize if fraud happened right before their eyes. It seems to indicate their disdain for the states. Thinking or possibly believing the states will just role with utter incompetence. I am expecting this will lead to many more instances of GWT in the news. GWT seems to forget they’re not the only rodeo in town. These state leaders are now seriously talking to each other about GWT’s continued failings. The states are now showing their contempt of GWT in daily threatening heated calls and pointing of fingers. It’s painful and embarrassing to be privy to these. Continuing to sue states that fail to select GWT as their vendor of choice will not save them from losing more business. It’s sad because where we were once in a place of strength we now sit as a low bar in the healthcare arena. No other entity is going to want to purchase GWT unless they get it at fire sale prices or unless they are fraudulently misled with creative accounting. I suspect Veritas is in over their greedy heads and are aware of this. Sending all the jobs to India would allow for a more fruitful reaping of government tax dollars before any sanctions prohibiting GWT from performing government services for their failure to protect the Medicaid community and state tax dollars. Each day is like signing in to an insane asylum. Another day another fire. Can someone please tell me when it will end?

Well said, @r3+1jxqqq8hq.

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| 2654 views | | 13 replies (last December 14) | Reply
Post ID: @OP+1jyn7ppp2

13 replies (most recent on top)

Gainwell/HMS is a joke of a company. I was employed there. I identified 2 million in unrecovered funds and can up with a plan to recover. I then increased other monthly recoveries to levels never seen before in the state I was assigned. Unbeknownst to me, my boss had my position before me. She was embarrassed by the improvements I made because they made her look bad. Then I was laid off. All for doing a good job. Keep incompetence and layoff competence should be their motto.

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Post ID: @re6+1jyn7ppp2

Laughing at Manage this - well then, there are sure way too many companies employing and searching for grifters ...grifters and lower cost offshore IT resources are in demand. You better go set them straight.

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Post ID: @2pj+1jyn7ppp2

I worked on an established Medicaid account. We implement new changes on a regular basis. I don't see any ongoing quality problems with the system. The "lifers", with their knowledge and guidance, are the main reason. All the newer people show little aptitude and desire to dig in, do research, learn the business. I don't doubt that some of these commenters are in bad situations. I am just sharing info about an account that seems to be doing ok.

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Post ID: @220+1jyn7ppp2

And more off-shore is coming. I was present during the Career Excellence Series presentation on Implementation Practice Career Opportunities. In the PowerPoint, it references the FY26 Q2 and Q4 demand. The combined demand is 878 resources needed and 208 are India or 23.7%.

To review this presentation yourself, go to the MyGainwell SharePoint and search that document title which is noted above.

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Post ID: @21n+1jyn7ppp2

We don't care what you find offensive. Project managers are a grifter's profession.

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Post ID: @1yt+1jyn7ppp2

@16t In total agreement with what you have stated. Especially your views on the statement "Someone previously stated that team members could be replaced with monkeys pulled from any closet. It’s offensive to say that offshoring employees are monkeys not to mention the disrespect to team members who have spent their entire careers gaining this knowledge and gaining customer trust." As a long time (15+ years) Project Manager with the company (not all Medicaid related), I find all the hatred against "lifers" and Project Managers extremely offensive.

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Post ID: @1ca+1jyn7ppp2

A monkey would do a better job than Gainwell's army of incompetent project managers

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Post ID: @189+1jyn7ppp2

I would suggest any prospective buyers to hire a large team of extremely seasoned forensic accountants to verify the picture they are being painted. I would also not count on any upcoming successful ddi’s moving forward due to inexperienced workforce. DDI’s are no cake walk when you have the most seasoned team members due to extreme complexity of integrations with other vendors. Now take a totally inexperienced team members doing this and it quickly breaks down into chaos. States must think we have lost our minds. This on top of offshored experience of the dev ops team who constantly overlay configurations upon any patch or update and you get the picture. Why did it work perfectly yesterday and now its broken. Daily calls on this. Someone previously stated that team members could be replaced with monkeys pulled from any closet. It’s offensive to say that offshoring employees are monkeys not to mention the disrespect to team members who have spent their entire careers gaining this knowledge and gaining customer trust. Gainwell management has bought into the hype that anyone can learn and do this work. Yes people can learn the systems and business but it comes with a steep learning curve. That only complete determination and understanding the intricacies of Medicaid processing. Putting these newbies in front of clients is going to do much more harm than the good of saved salaries. I have worked with these clients for over decade and have seen their eyes glass over when people who have no idea how things should process start spouting uneducated statements. You can only not know your sh-t once. After that you’re a liability that erodes customer and public trust. Our competition is making notes of this internal chaos and playing off it. Good for them. Hit when they’re up….hit em when their down….hit em when they’re up…..hit em all around. GWT appears to be exposing their underbelly. Know that states are deferring any new ddi’s due to unseasoned and un knowledgeable employees. Good luck future su-kers.

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Post ID: @16t+1jyn7ppp2

Thankfully gone now, but from my own experience, Gainwell seems like a case study on how to tank a company in 5 years.

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Post ID: @c7+1jyn7ppp2

I've been around a while. While I don't work at this company, I had the biggest laugh of working at an investment bank where they thought that if they brought in fresh out of college grads, they'd get new ideas. Hilarious.

The new grad hires were clueless, once they were in, they didn't want to rock the boat, so they did what the veteran employees did. The company didn't need new ideas, the company needed competent management. Sadly, company division was sold and CEO said he didn't know why company was losing money.

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Post ID: @bt+1jyn7ppp2

I don't think this company will be around in a few years. The management is all incompetent, the product is garbage, and there is new competition in town. Good riddance.

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Post ID: @be+1jyn7ppp2

Lots of states have earned the disdain. They're not going to do a damn thing. I'd really like to know who all these GW competitors are. It's a cr-ppy business and the states are full of cr-ppy customers who don't know what they want and take forever to begrudgingly come up with details that vendors can develop from.

They deserve GW.

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Post ID: @bc+1jyn7ppp2

New hires? You mean Indians, right? Indian executives come in and only Indians get hired now. Happens every time.

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Post ID: @bb+1jyn7ppp2

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