AT&T’s only domestic Advanced Technical Support Digital (Tier 2.5) Department (headcount approx. 100) was redeployed from assisting customers with cellular connectivity troubleshooting to Customer Care Frontline phone support. Which is primarily involved with mitigating billing complaints. This was presented to the elite group as a temporary 60 day project to assist sales groups experiencing a manpower shortage. This misrepresentation has now been revealed to be permenant.
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