Again great help to the stores with brillant CourseTracks upgrades. Nothing better than having hundreds of paged of Shelf Card updates print everyday. But dont worry there is a work around. Does anyone in HO have a clue what a waste of our time these dumb ass programming cause. When they dont work shut them off. Dont have work arounds that waste anymore of our time. Also great job on the New Special Order Tickets, the barcodes dont scan with the old scanners at the registers. This after our RM insisted we had go back and replace the old tickets that had already been printed.
12 replies (most recent on top)
How about CRAP, I meant CARP
If you look at the CIO role definition: if it is a CIO issue then it is a CNS issue, you can not separate the two especially at Follett.
CIO issue. He surrounds himself with yes men who satisfy his need to feel important but are unable to deal with real issues.
CNS Issue?
Hey Follett! There are software solutions that automate network and client updates, environments, and workstation deployment. The store manager isn't an IT professional and your IT department aren't skilled trainers. Your vision for distributed marketplace is straight out of 1970. This green water has been coming across the bow for a long time. You can't be surprised you're sinking, are you?
I still work in a store...for now. We got two new registers two weeks ago. Support didn't call us until last week to configure them and then my store manager had to spend three hours on the phone on this Saturday while the store was open trying to them to actually work. How do they expect software designed to run on 2GB's of RAM to run on machines with far less? I know for a fact that the current register software can use up to 1GB of RAM to run. But the majority of Follett's registers were built when 512MB, (mega bites!) were the standard chip set.
FUBR! and SNAFU!
At least Follett is consistent.
Sanjeev pushed out our IT leaders that knew the business and brought in his own team.
You can see the results.
We all now rush is on the horizon when pos begins to freeze.
Mary Lee and Alison made it very clear that Follett was spending too much money on IT. This is all about saving money by firing employees and sending the jobs out of the country. They are focused on declaring outsourcing a success and picking up their bonuses. It has nothing to do with supporting the stores. You might as well get used to programs that don't work because quality is not in their vocabulary.
Combine the Coursetracks problems with the fact eFollett was down Thursday and CARRR the days before. That is quite an IT team! We need reliability in the field.
Company needs to quite hiring VP's and replace the old scanners. Technology moves quickly you can support older/outdated hardware.
Priorities are so mixed up. The people that have face to face contact with the customers get less resources, and older/obsolete equipment.