Thread regarding Follett layoffs

This book is about the failure of companies to stay atop their industries when they confront certain types of market and technological change. Yet no one speaks about Sears that way today...... Somehow, it completely missed the advent of discount retailing and home centers........Indeed, the very viability of its retailing operations has been questioned. One commentator has noted that “Sears’ Merchandise Group lost $1.3 billion......Sears let arrogance blind it to basic changes taking place in the American marketplace.....No question, the constant disappointments, the repeated predictions of a turnaround that never seems to come, have reduced the credibility of Sears’ management in both the financial and merchandising communities.